Bryan Richardson
Plumas Lake,CA
Summary
Highly motivate Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
18
18
years of professional experience
Work History
Driver
Lyft
Sacramento, CA
01.2015 - Current
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Stored passenger luggage and personal items with care for safety and security.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Used mobile application to connect with customers, track distances and report locations.
Sales
Camping World
Roseville, CA
04.2021 - 05.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Delivery Driver
Primary Express Amazon
Sacramento, CA
05.2020 - 04.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Minimized company liability and risks to loads by obeying traffic laws.
Delivery Driver
FedEx
Sacramento, CA
01.2013 - 01.2015
- Delivered packages to residential and businesses
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Refilled truck after completing deliveries to return in ready-to-use condition.
Car Sales Associate
Roseville Hyundai
Roseville, CA
01.2008 - 01.2010
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Drove team revenue totals by bringing in top sales numbers.
Car Sales Associate
Performance Chevrolet
Sacramento, CA
01.2007 - 01.2008
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Prepared purchased vehicles and completed final delivery checks.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
Auto Sales, Special Finance Manager
Steve Hopkins Honda
Fairfield, CA
04.2006 - 11.2006
- Responsible for all sub prime finance/insurance transactions within the retail sales end of a multi line automobile dealership
- Added responsibilities included but were not limited to review and verification of application information, credit reports and determine the customer's credit worthiness
- Work with lenders to structure loans according to published lending guidelines
- Arranged financing for customers who have experienced severe credit problems, or have little or no established credit.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Accompanied customers and demonstrated performance features on test drives.
- Drove team revenue totals by bringing in top sales numbers.
Communications Sales
Wireless Advocates
Folsom, CA
09.2005 - 04.2006
- Responsibilities include resolving customer inquiries to ensure first contact resolution
- Additionally, responsible for making every customer interaction count through a relationship building consultative servicing approach that involves identifying opportunities to make every customer successful
- Making every customer successful involved successfully providing sales through service by recommending products and services that are best suited for the customer
- Successfully resolved complex customer e- mail and telephone inquiries through the use of multiple customer support tools
- Assisted customers with inquiries while providing consultative support and recommendations
- Documented in detail all interactions with customers
- Effectively articulated complex information to a variety of technical and non technical customers
- Educated customers on product specifications
- Identified and evaluated opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
- Prepared event communications for special events, took photographs during event, and promoted on web and periodical channels.
New Car Sales Associate
Performance Chevrolet
Sacramento, CA
06.2005 - 09.2005
- Responsible for product presentation and demonstration of new & used automobiles within a multi line car dealership
- Responsibilities included prospecting by way of cold calling, owner follow up, and direct mail marketing
- During the course of employment achieved 100% customer satisfaction index scores
- Maintained 100% of sales quota in spite of market competition and customer brand disloyalty
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
Sales/ Management Trainee
Steve Hopkins Honda
Fairfield, CA
09.2004 - 05.2005
- Responsible for entire sales staff to insure compliance of routine business policy and dealership standard operating procedures
- Added responsibilities included recruiting, training and development, business management and logistics
- Responsible for dealership results in all performance measures (vehicle sales, aftermarket sales, customer loyalty, dealer profitability, etc.) and strategic level issues such as business planning, standards, dealer development, and advertising.
Car Sales Associate
Fairfield Kia
Fairfield, CA
10.2003 - 09.2004
- Responsible for product presentation and demonstration of new & used automobiles within a multi line car dealership
- Responsibilities included prospecting by way of cold calling, owner follow up, and direct mail marketing
- Maintained CSI scores above dealership average for course of employment
- Received Salesperson of the Month on multiple occasions during course of employment
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Maintained compliance with all service, quality, and regulatory standards.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
Education
High school diploma -
Skills
- Sales
- Delivery Driver Experience
- Salesforce
- Confidentiality Understanding
- Driving and Transportation
- Navigational Systems and GPS
- Time Management
- Customer Service
- Documentation and Recordkeeping
- Customer Rapport
- Auto Financing
- Consultative Techniques
- Contract Negotiation
Timeline
Sales
Camping World
04.2021 - 05.2022
Delivery Driver
Primary Express Amazon
05.2020 - 04.2021
Driver
Lyft
01.2015 - Current
Delivery Driver
FedEx
01.2013 - 01.2015
Car Sales Associate
Roseville Hyundai
01.2008 - 01.2010
Car Sales Associate
Performance Chevrolet
01.2007 - 01.2008
Auto Sales, Special Finance Manager
Steve Hopkins Honda
04.2006 - 11.2006
Communications Sales
Wireless Advocates
09.2005 - 04.2006
New Car Sales Associate
Performance Chevrolet
06.2005 - 09.2005
Sales/ Management Trainee
Steve Hopkins Honda
09.2004 - 05.2005
Car Sales Associate
Fairfield Kia
10.2003 - 09.2004
High school diploma -
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