Bryan Rico
Denver,CO
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Shoe Palace
Denver, CO
04.2019 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored security and handled incidents calmly.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
DCIS At Montbello
Denver, CO05.2020
Skills
- Recruiting and Interviewing
- Sales Monitoring
- Product and Service Knowledge
- Transaction Monitoring
- Directing Team Members
- Managing Multiple Priorities
- Employee Coaching and Motivation
- Retail Knowledge
- Orientating and Training
- Monetary Transactions
- Cash Deposits and Receipts
- Store Opening and Closing Procedures
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Assistant Manager
Shoe Palace
04.2019 - Current
High School Diploma -
DCIS At Montbello