Bryan Rivard
Center Line
Summary
Professional office worker prepared for clerical and claim roles. Proven ability to manage administrative tasks and support office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in data entry, document management, and customer service.
Overview
15
15
years of professional experience
Work History
General Clerk Representative
Cigna/Evernorth
01.2023 - Current
- Research received insurance and associate claims with members' correct lines of coverage.
- Maintain compliance with expected performance metrics above 80%.
- Analyze complex datasets using advanced statistical software to derive actionable insights for healthcare solutions and to complete research of insurance claims.
- Processed and organized documents to ensure efficient workflow across departments.
- Maintained accurate records using database management systems for improved data retrieval.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
Independent IT Contractor
Touchstone Services
01.2021 - 01.2022
- Created electronic data backup files to prevent loss of information.
- Installed company hardware and software to existing networks.
- Troubleshot issues with computer applications and provided technical support to help resolve them.
- Streamlined IT processes, resulting in improved service delivery and reduced downtime for critical systems.
- Evaluated existing IT infrastructure, recommending upgrades to improve performance and security compliance.
- Developed and implemented IT solutions to enhance operational efficiency across various departments.
IT Coordinator
Touchstone Services
01.2018 - 01.2020
- Analyzed security of company systems, network, or data.
- Identified information technology project resource requirements.
- Collaborated with others to resolve information technology issues within the network.
- Prepared analytical reports for supervisor review of system functions.
- Coordinated IT projects, ensuring alignment with organizational goals and timelines.
- Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
Mental Health Technician
Touchstone Services
01.2011 - 01.2017
- Collected medical information from patients, family members, and other medical professionals.
- Interacted with patients to build rapport and provide emotional support.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Monitored patient behavior and reported significant changes and progress to healthcare professionals.
- Developed crisis intervention strategies to manage challenging behaviors effectively.
- Collaborated with multidisciplinary teams to enhance patient outcomes and service delivery.
Education
BBA - Management
Walsh College
06-2010
Skills
- Microsoft office - all programs
- Mail sorting, handling, and processing
- Proficient in Zoom, WebEx, OneView, Proclaim, Facets, and I-track/I-view technologies
- Data entry
- Correspondence writing
- File and database management
- Document scanning and management
- Typing speed 65 wpm
Timeline
General Clerk Representative
Cigna/Evernorth
01.2023 - Current
Independent IT Contractor
Touchstone Services
01.2021 - 01.2022
IT Coordinator
Touchstone Services
01.2018 - 01.2020
Mental Health Technician
Touchstone Services
01.2011 - 01.2017
BBA - Management
Walsh College
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