Bryan Rivas
Springdale,AR
Summary
Skilled Maintenance Technician with a proven track record at Tyson Foods, adept in troubleshooting and preventive maintenance. Demonstrated excellence in client consultation and problem-solving, enhancing customer satisfaction and loyalty at Toyota Dealership. Expert in using hand and power tools, alongside strong teamwork skills.
Collision repair professional with extensive experience in damage assessment and repair coordination. Known for achieving high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Maintenance Technician
Tyson Foods
04.2022 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Collision Estimator
Tom Bush Autoplex
03.2017 - 02.2022
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
Customer Service Representative
Toyota Dealership
01.2014 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Englewood Highschool
Jacksonville, FL01-2013
Skills
- Troubleshooting skills
- Safety awareness
- Hand and power tools
- Tool management
- Document analysis
- Client consultation
- Multitasking
- Problem-solving abilities
- Teamwork skills
- Professionalism
Languages
Spanish
Timeline
Maintenance Technician
Tyson Foods
04.2022 - Current
Collision Estimator
Tom Bush Autoplex
03.2017 - 02.2022
Customer Service Representative
Toyota Dealership
01.2014 - 03.2017
High School Diploma -
Englewood Highschool
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