Bryan Rivera

Dynamic leader with a proven track record at Oreilly Auto Parts, adept in customer service and sales presentations. Excelled in driving business growth, fostering team mentoring, and enhancing operational efficiency. Demonstrated success in strategic planning and cross-functional collaboration, achieving significant year-over-year growth. Competitive Territory Business Manager with 4 years of successfully growing business within territory while servicing current and future accounts to improve performance. Reaches and exceeds sales and activity targets by actively presenting business value to stakeholders. Builds and maintains positive working relationships with customers and works to improve key business metrics.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Supervised team of 128 staff members.
• Exceeded monthly store sales goals 11 months in a row.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

• Salesforce Certified Administrator