Bryan Robinson
Los Angeles,CA
Summary
Bryan Robinson is a highly skilled and accomplished sales and marketing consultant with a proven track record in providing exceptional customer service, cultivating strong relationships, and achieving organizational goals. Offering extensive experience in team-centric leadership, guidance by example, account management, relationship building, goals and performance, and customer relations. Committed to driving customer satisfaction and fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
Senior Tesla Advisor(Sales, Service, Delivery)
Tesla Motors Inc.
Greater Los Angeles
10.2019 - Current
- Attained sales in excess of $50million with an average of 135+ units per quarter
- Leveraged sales motion and interpersonal relationship building to attain a 40% 7day close rate paired with a 2% cancel rate producing numerous return clients and referrals
- Routinely on-boarded new Advisors, training in fiance operations and documentation. Led initiave to implement training programs to simplfy onboard process
- Oversaw fleet of 15+ vehicles with high traffic an turnover. Procured and manage logistics for showroom vehicles for display and Test Drive in Top 5 market
- Supported our West LA and Santa Monica Service Center in FOH, VSC, and BOH efforts, primarily bridging the gap between our virtual preparation team (Advisors and Technicians), our service advisor team on site, our parts department, vehicle movement team, and back of house technician team.
- Collaborated as a level one tech, on vehicle repairs such as tire and glass replacement, fit and finish adjustment, suspension, and High Voltage Battery replacement
- Coordinated teams of vehicle movement specialist in multiple locations focusing on dwell times, quality control, and customer experience
- Orchestrated logistics and scheduling for off site deliveries direct to place of business or residence
- Participated in the roll out of the largest retail merchandise inventory and display within a showroom
- Partnered with the retail team post roll out to analyze traffic, product availability, and visual merchandising to maximize visibility and awareness
- Demonstrated team-centric leadership with a team of advisors, providing guidance, and fostering a collaborative and positive work environment
- Managed key accounts, developing and implementing strategic account plans to maximize customer satisfaction, retention, and growth
- Monitored and assessed team performance, providing constructive feedback, coaching, and mentoring to ensure individual and team success
- Developed and implemented effective customer relations strategies, resulting in increased customer loyalty, referrals, and positive reviews
- Collaborated cross-functionally with various departments to address customer needs, resolve issues, and drive process improvements based on customer centric recommendations
- Guided clients through the entire sales process including configuration, document submission, financial obligations, and final delivery
- Developed and maintained strong relationships with a diverse customer base, addressing their concerns and providing personalized solutions
- Collaborated with the service team to schedule maintenance appointments, coordinate repairs, and ensure customer satisfaction
- Achieved recognition in Q3-Q4'20, FY '21, Q1 '22, Q4 '23 for consistently meeting and exceeding sales targets, contributing to the overall success of the organization.
- Supported sales locations in Century City, Santa Monica, Burbank, Culver City, Long Beach, West Covina, and Torrance
- Supported service centers in West Los Angeles, Santa Monica, Culver City and Long Beach
- Supported delivery in Carson, Marina del Rey, and Burbank
Sales Professional
Tiffany & Co.
01.2012 - 01.2019
- Consistently achieved high sales through customer building and displaying extensive product knowledge
- Partnered with management to utilize the clienteling program to increase profitability by minimum of 6% annually
- Managed a personal book of business in excess of $1.5 million annually
- Responsible for sales, customer service, and after sales servicing
- Shaped value-added solutions and approaches for key audiences by leveraging industry trends in customer marketplaces, including Social Media management
- Served as Watch Specialist: responsible for sales, merchandising, servicing, as well as staff timepiece education and training
- Compliant with company merchandise handling regulations and processes
- Effectively communicated complex information clearly and concisely in a customer-service oriented environment
- Managed clienteling outreach and management program to increase client retention and annual spend.
Education
Business Administration -
Jackson State University
Jackson, MS05.2008
Skills
- Advanced Product Knowledge
- Training and onboarding implementation
- Account Management
- Relationship Building
- Team Centric Leadership
- Excellent Communication SkillsProblem Solving
- Advanced logistics experience
- Advanced Cross Training
Personal Information
Title: Sales Professional
References
Available Upon Request
Timeline
Senior Tesla Advisor(Sales, Service, Delivery)
Tesla Motors Inc.
10.2019 - Current
Sales Professional
Tiffany & Co.
01.2012 - 01.2019
Business Administration -
Jackson State University