Bryan Robinson

As a Customer Manager of Ingles. I was at first trained to handle each department as a whole. Because there be will times. When you are the only Manager in the store. Opening or Closing. So you need to know what each department entails. My main duties primarily consisted on the front end. Overseeing the front end to make sure that we have proper scheduling for the day, everyone is in uniform according the company policies. Staying on top on lunch breaks, shift begins and shift ends. When that is in order. I assisted behind the Customer Service counter with daily reports, balancing, and any customer needs. That may have arose during that time. My duties then consisted of Sales Floor Attention. I walked each department to make sure that there were no issues, and everything was going as planned. As I was trained on how to handle all hazard complications, and how to file an incident report. As well as checking the nightly refrigeration. Assisting any needs at the Gas station concerning the pumps to computer issues inside the terminal. When all of this was completed. I made sure office balanced, all safes were locked, walked the store one last time. Then locked up for the night.

As the Lead Bookkeeper. I stepped in when the Customer Service Manager wasnt able to fulfill his/her duties. This consisted of Scheduling, Orientation, Monitoring the front end to make sure everything ran smoothly. I assisted customers behind the service desk with anything that needed help with. I also ran the register when I saw that it was getting busy.

My job consisted of running the front end, and overseeing that our customer service was ran correctly. So. That our customers felt appreciated and wanted to come back and shop with us. I made sure that all Cashiers and Baggers were assisting all customers to the best of their abilities. i.e "Did you find everything you needed?" " I'll take this to your car for you" 'Thank you for shopping at Publix. Please come back to see us" . I also handled behind the counter duties as well. Western Union, Opening the front office in the am. As well closing the back office in the pm. Which consisted of alot more task. Making sure everything balanced, and that all paperwork was filed correctly.