Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Bryan Rojo

Mesa,AZ

Summary

Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.

Overview

16
16
years of professional experience

Work History

District Manager

JARS Cannabis
Phoenix, AZ
04.2020 - Current
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.

Corporate Trainer

Darden Restaurant Group
Phoenix, AZ
04.2014 - 11.2021
  • Participated in professional development seminars or conferences relating to corporate training techniques.
  • Provided post-training follow-up support such as answering questions or providing additional resources.
  • Provided individual coaching sessions for employees who needed additional support with their job duties.
  • Implemented effective onboarding processes for new hires into the organization.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Explained goals and expectations required of trainees.

General Manager

Gold's Gym/EOS Fitness
Phoenix, AZ
11.2008 - 11.2014
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Education

Civil Engineering

Arizona State University
Tempe, AZ
12-2018

Skills

  • Market Research
  • Territory Management
  • Staff Recruiting
  • Leadership Development
  • Business Development
  • Revenue Generation
  • Report Preparation
  • Project Management
  • Strategic Planning
  • Project Planning
  • Performance Oversight
  • Customer Service
  • Staff Development
  • Sales orientation
  • Team Development
  • Sales management
  • Staff Supervision
  • Staff Management
  • Operations Management
  • Data Analytics
  • Customer Relations
  • Sales Forecasts
  • Team Leadership
  • Leadership skills
  • Policies and Procedures
  • Policy Enforcement
  • Business and Operations Analysis

Languages

Spanish
Professional

References

References available upon request.

Timeline

District Manager

JARS Cannabis
04.2020 - Current

Corporate Trainer

Darden Restaurant Group
04.2014 - 11.2021

General Manager

Gold's Gym/EOS Fitness
11.2008 - 11.2014

Civil Engineering

Arizona State University

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Bryan Rojo