Motivated and adaptable IT professional with strong technical foundations in programming, AI/ML concepts, and modern productivity tools. Experienced across technology sales, customer service, logistics, and business operations. Known for problem-solving, communication, and delivering reliable support in fast-paced environments.
Work History
Customer Service Representative
TTEC (for United Healthcare) | undefinedundefined
Delivered comprehensive customer support for United Healthcare clients.
Developed strong communication and problem-solving skills to resolve inquiries.
Handled sensitive information with professionalism and accuracy.
Owner / Operations Manager
2 Years 10 Months
BMA Construction INC. | 01.2024 - Current
Manage payroll processes for drivers with accuracy and timeliness.
Oversee administrative and operational workflows to support efficient business performance.
Maintain strong organizational systems in a dynamic construction environment.
Operate heavy-duty vehicles including semi-trucks and dump trucks (CDL Driver, August 2025 – Present).
Amazon Driver
2 Months
Amazon DGE9 | 08.2026 - 10.2026
Computer Advisor & Sales Specialist
6 Months
Best Buy | 03.2025 - 09.2025
Provided expert guidance on computer hardware, software, and accessories.
Identified customer needs and recommended optimal technology solutions.
Strengthened troubleshooting and customer-facing skills in a high-traffic retail environment.
Warehouse Associate
1 Year 3 Months
Amazon | 12.2021 - 03.2023
Supported efficient warehouse operations while consistently working 20–30 hours per week.
Maintained strict adherence to safety protocols.
Collaborated with team members to meet productivity and accuracy goals.
Education
Bachelor of Applied Science (B.A.) - Information Systems Technology
Florida State College at Jacksonville | Jacksonville | 12.2025
Help Desk Certificate
Technical Analyst Certificate
Skills
Java
Python
C++
AI/Machine Learning fundamentals
Microsoft Word
Excel
PowerPoint
Outlook
Google Workspace (Docs
Sheets
Slides
Drive)
Troubleshooting
documentation
CRM tools
data entry
Problem-Solving
Communication
Teamwork & Collaboration
Adaptability
Customer Service & Technical Support
Sales & Client Relationship Management
Administrative Support
Payroll Management
Safety Awareness
Organizational Skills
Personal Information
Driving License: CDL Class A Manual License
Certification
CDL Class A Manual License
Languages
English
Native or Bilingual
Timeline
Amazon Driver
Amazon DGE9
08.2026 - 10.2026Read More
Computer Advisor & Sales Specialist
Best Buy
03.2025 - 09.2025Read More
Owner / Operations Manager
BMA Construction INC.
01.2024 - CurrentRead More
Warehouse Associate
Amazon
12.2021 - 03.2023Read More
Customer Service Representative
TTEC (for United Healthcare)
Read More
Florida State College at Jacksonville
Bachelor of Applied Science (B.A.) from Information Systems Technology