Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Salazar

Springfield,VA

Summary

A highly skilled and accomplished professional with a robust business operations and customer service background. Adept at fostering team collaboration and delivering exceptional service, possessing strong analytical skills and a proven ability to implement efficient processes, enhance operational performance, and lead teams effectively. Passionate about leveraging business analytics for continuous improvement, with meticulous attention to detail and a commitment to driving impactful business outcomes. Known for exceptional organizational skills, diligence, and excellent communication and time management abilities. Eager to contribute to optimizing Business Office efficiency and supporting cross-functional teams in achieving operational excellence.

Overview

13
13
years of professional experience

Work History

Branch Ambassador

Capital One Bank
05.2017 - 03.2024
  • Increased customer satisfaction by 25% by providing personalized service and promptly addressing customer concerns.
  • Enhanced branch operations by implementing a new transaction processing system, reducing processing time by 40%.
  • Streamlined client onboarding process by integrating digital forms, increasing client retention rates by 20%.
  • Assisted in branch audits, ensuring 100% compliance with financial regulations and achieving an 'A' audit rating.
  • Mentored 10+ new team members, fostering a collaborative work environment and increasing team productivity by 30%.

Front Desk Agent

Courtyard by Marriott
08.2015 - 11.2016
  • Streamlined front desk operations, reducing check-in time by 20% and increasing service delivery speed by 25%.
  • Managed room inventory, achieving 98% occupancy rates and increasing monthly revenue by 15%.
  • Facilitated smooth guest experiences by coordinating with housekeeping and maintenance, improving guest satisfaction by 30%.
  • Maintained 100% accuracy in guest records, payments, and reservations using hotel management software systems.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services, increasing customer satisfaction scores by 20%.

Guest Service Coordinator

Ralph Lauren (Men's Flagship Mansion)
08.2013 - 08.2015
  • Cultivated strong interpersonal skills, building positive relationships and improving customer satisfaction by 20%.
  • Led team projects, demonstrating effective collaboration and achieving project goals 15% ahead of deadlines.
  • Identified and resolved issues efficiently, reducing customer complaints by 30%.
  • Utilized critical thinking to evaluate solutions, improving operational efficiency by 25%.
  • Consistently met tight deadlines in a fast-paced environment, achieving a 95% on-time delivery rate.

Skincare & Retail Specialist

Kiehl's (L'Oréal)
09.2011 - 07.2013
  • Increased sales revenue by 25% through effective promotion of store campaigns and upselling products.
  • Managed inventory, maintaining optimal stock levels and increasing merchandise turnover by 20%.
  • Developed in-depth product knowledge, providing expert advice and increasing customer satisfaction by 30%.
  • Utilized POS systems efficiently, achieving 100% transaction accuracy and improving inventory management by 25%.
  • Contributed to successful store events, increasing event attendance by 50% and sales during events by 35%.

Education

Bachelor of Science in Business: Business Analytics -

George Mason University
Fairfax, VA
08.2024

Associate of Science in Business: Business Administration - undefined

Northern Virginia Community College
Annandale, VA
12.2020

Skills

  • PowerPoint & Excel
  • Word & Access
  • Pitney Bowes Mailing System
  • Python
  • SQL
  • Tableau
  • SPSS Software
  • Data Collection
  • SAS Software Knowledge
  • Jupyter Notebook
  • Fluent in English and Spanish, facilitating effective communication in diverse environments

Timeline

Branch Ambassador

Capital One Bank
05.2017 - 03.2024

Front Desk Agent

Courtyard by Marriott
08.2015 - 11.2016

Guest Service Coordinator

Ralph Lauren (Men's Flagship Mansion)
08.2013 - 08.2015

Skincare & Retail Specialist

Kiehl's (L'Oréal)
09.2011 - 07.2013

Bachelor of Science in Business: Business Analytics -

George Mason University

Associate of Science in Business: Business Administration - undefined

Northern Virginia Community College

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Bryan Salazar