Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Business Intelligence Analyst and Insights
CoverMyMeds by McKesson
04.2022 - 03.2023
Manage data Analytics initiatives for the biggest client in organization, serve as a business intelligences SME, transform KPI into business decision making for the program
Create data visualization for internal and external senior leadership, which includes developing a dashboard to provide key insights on operations QBR performance
Develop new dashboards in tableau to enhance data reporting, which includes gathering key metrics and transforming raw data into actionable insights
Gather, analyze, and transform large sets of raw data into business models using SQL, resulting in a process improvement initiative to restructure business lines.
Sr. Associate Business Intelligence Analyst
Biologics by McKesson
Cary, NC
12.2019 - 04.2022
Analyze and report business unit performance within the context of the specialty pharmacy market
Work closely with the Operations leadership team by building and maintaining Tableau dashboards that track key performance indicators, productivity, and efficiency
Develop ad hoc analyses as needed to dive into Operations performance
Serve as a consultative and technical resource to teams presenting data
Guide process improvement and development projects with stakeholders by serving as a subject matter expert on business performance metrics
Product Support Rep
01.2018 - 01.2019
Create and update users, reports and dashboards to track pipeline/stages for management visibility
Designed, setup and maintained Salesforce standard object, custom objects and junction objects in test Org
Use JIRA, Remedy Force to manage change management across Salesforce Organization
Help manage training functionalities and developing strategic policies and procedures
Assist on developing performance improvement training to support company goals
Self-directed learning, problem solving, and researching of system issues
Provided base level IT support to non-technical personnel within the business.
Reimbursement Operations Supervisor
01.2017 - 01.2018
Responsible for supervisory, fiscal, and administrative workflow functions
Address escalated reimbursement questions from insurance companies and providers
Monitor telephone calls and review case documentation to ensure quality and accuracy
Evaluate and develop current policies and procedures to improved standardized processes
Contact insurance companies to verify eligibility coverage for drug benefits
Function as a liaison between special drug program patients & their insurance companies.
Technical Project Engineer
ZT Systems
Secaucus, NJ
01.2016 - 01.2017
Serve as liaison between Agile team and Engineering, Supply Chain, Customer, Program Management, and other supporting functions in order to accurately structure new products, document changes as part of product development
Ample understanding of BOM hierarchy, resulting in ability to communicate engineering requirements between supply chain and production teams
Successfully maintain and manage product life cycle while proactively identifying upcoming EOL items to properly update and issue BOMs
Support process and product optimization/improvement efforts, while developing plans for innovative solutions to technical problems and follow through to implementation
Experience creating and implementing technical change order processes and procedures for engineers, BOM management, and manufacturing, document control using PLM software.