BRYAN SANCHEZ URBINA
ROSELLE,NJ
Summary
Elevated Walmart’s customer experience through innovative leadership, spearheading operational efficiencies and fostering exemplary customer service. Expert in cash handling and adept at training and mentoring, I significantly enhanced team performance and service standards. Leveraging strong listening skills and employee supervision, I consistently achieved and surpassed productivity goals, demonstrating a profound impact on business success.
Overview
2
2
years of professional experience
Work History
Front-End Manager
Walmart
07.2024 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Received payment by cash, credit cards, or automatic debits
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Completed point-of-sale transactions, maintaining control of cash at registers
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Trained and mentored team members to achieve front-end operational goals
- Addressed and resolved customer inquiries to foster superior standards of service
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Committed to delivering excellent customer service while working in a fast-paced environment
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Food and Consumables Manager
Walmart
12.2023 - 06.2024
- Provided training and guidance on proper handling, storage, and usage of consumables
- Optimized inventory levels by implementing efficient stock management strategies.
- Cultivated relationships with vendors to ensure quality customer service is provided
- Merchandised food products effectively to drive sales
- Ensured compliance with all applicable regulatory standards related to consumables
- Set high-performance expectations for employees, emphasizing the importance of teamwork towards achieving shared goals
Seasonal Manager
Walmart
02.2023 - 12.2023
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Executed productivity benchmarks across departments to maximize company revenue
- Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities
- Managed smooth seasonality transitions in the company
Education
Bachelor of Science (B.S.) - Business Administration- Marketing
Purdue University Global
10.2024
Skills
- Customer Service
- Listening Skills
- Cash Handling
- Training and mentoring
- Employee Supervision
- Strategic Planning
LANGUAGES
Spanish - Fluent
English - Fluent
Timeline
Front-End Manager
Walmart
07.2024 - Current
Food and Consumables Manager
Walmart
12.2023 - 06.2024
Seasonal Manager
Walmart
02.2023 - 12.2023
Bachelor of Science (B.S.) - Business Administration- Marketing
Purdue University Global
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