Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryan Santiago

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

General Manager

Far West Restaurant Group
08.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Security Professional

Allied Universal Security Services
10.2022 - 05.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored property and investigated areas of suspicion.
  • Recorded incident reports with detailed accounts of occurrences.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Supervised grounds, employee entrances, and exits and security officers on duty.

Operations Coordinator

Aleberijes Mexican Grill Inc
10.2019 - 05.2021
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked with vendors to make purchases and reconcile invoices.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Education

High School Diploma -

Pasadena High School
Pasadena, CA
05.2018

Skills

  • Leadership
  • Communication Skills
  • Team Training
  • Departmental Operations Management
  • Staffing
  • Staff Motivation
  • Marketing
  • Customer Experience
  • Budgeting and Cost Control
  • Verbal and Written Communication
  • Recruitment

Languages

Spanish
Professional Working

Timeline

Security Professional

Allied Universal Security Services
10.2022 - 05.2023

General Manager

Far West Restaurant Group
08.2021 - Current

Operations Coordinator

Aleberijes Mexican Grill Inc
10.2019 - 05.2021

High School Diploma -

Pasadena High School

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Bryan Santiago