Bryan Santos
Coral Springs,FL
Summary
Driven Ceramic Tile Installer and Server/Cashier Assistant with a track record of enhancing customer satisfaction and sales at Sweetsensation By Fran. Excelled in hand-tool proficiency and guest relations management, significantly increasing sales. Demonstrated commitment to continuous improvement and team collaboration, ensuring high-quality service and operational excellence.
Overview
4
4
years of professional experience
Work History
Ceramic Tile Installer
Heritage Carpet & Flooring
2023.10 - 2024.07
- Followed industry standards and regulations for different types of tile installation projects.
- Maintained safe, clean and organized work environment.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Documented tile materials and supplies used in each project for proper recordkeeping and billing.
- Followed strict safety standards for customer and worker protection.
Server/Cashier Assistant
Sweetsensation By Fran
2020.06 - 2023.08
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Answered questions about store policies and addressed customer concerns.
- Worked with other associates to support cashiers and management needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Somerset Academy Key Charter High School
Deerfield Beach, FL06.2023
Skills
- Floor leveling
- Hand-tool proficiency
- Client Communication
- Grout application
- Team Collaboration
- Analytical Skills
- Relationship Building
- Tile cutting
- Continuous Improvement
- Guest Engagement
- Dining area maintenance
- Menu presentation
- Relationship Management
- Performance Improvement
- Guest Relations Management
- Sales Techniques
- Cash Handling
Timeline
Ceramic Tile Installer
Heritage Carpet & Flooring
2023.10 - 2024.07
Server/Cashier Assistant
Sweetsensation By Fran
2020.06 - 2023.08
High School Diploma -
Somerset Academy Key Charter High School
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