Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Seiber

Clarkston,MI

Summary

Experienced hospitality professional with a strong focus on customer service and team leadership. Proficient in creating guest experiences and fostering a positive work environment. Adept at problem solving and implementing effective strategies to enhance customer satisfaction and loyalty. Demonstrates an ownership mentality and excels in both team and independent roles .

Overview

30
30
years of professional experience

Work History

Bartender/Crew Leader

Rainforest Cafe
Auburn Hills, MI
03.2009 - Current
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Server / Bartender

On The Border
Auburn Hills, MI
05.2007 - 03.2009
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Adhered to state regulations regarding serving alcohol responsibly.

Area Supervisor

Cottage inn Pizza
Ann Arbor, MI
01.1995 - 05.2007
  • I was with Cottage Inn for the better part of 12 years. I started as a delivery driver, then ran shifts. Stepped into General Manager role at State Street location during early twenties. I successfully trained and mentored new Franchise owners at my store. Conducted training sessions for new employees at various locations prior to their opening of the new Restaurants. Built a diverse work background by taking on jobs with multiple franchise owners. Managed operations for a total of eleven stores. Responsible for driving sales, building marketing strategies, managing labor and supervising product inventory to optimize profit and mitigate losses.
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Developed strategies for improving customer satisfaction ratings across all stores in the area.
  • Monitored and adjusted staffing levels and schedules based on business needs and budget constraints.
  • Coordinated daily operations across multiple locations to ensure efficiency and effectiveness.

Education

GED -

Huron High School
Ann Arbor, MI
05-1995

Skills

  • Basic accounting
  • Beverage Preparation
  • Suggestive Selling
  • Logical reasoning
  • De-Escalation Techniques
  • Quality Control
  • Teamwork and Collaboration
  • Problem Resolution
  • Customer service background
  • Knowledge of sales retention

Timeline

Bartender/Crew Leader

Rainforest Cafe
03.2009 - Current

Server / Bartender

On The Border
05.2007 - 03.2009

Area Supervisor

Cottage inn Pizza
01.1995 - 05.2007

GED -

Huron High School

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Bryan Seiber