Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bryan Seithel

Tacoma,WA

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my problem-solving and team collaboration skills at Domino's Pizza to significantly improve service delivery. My background in customer support and inventory control, combined with a proven track record of boosting team productivity by over 20%, showcases my ability to drive results and foster positive workplace dynamics. Seasoned Customer Associate with 4 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced Fabricator with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Lowes Home Improvment
07.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Increased team productivity with effective communication and coordination of tasks.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Maintained detailed record of customer interactions, ensuring accountability and follow-up.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Line Cook

Casey's General
04.2022 - 06.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.

Manager

Domino's Pizza
10.2021 - 03.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Fiber Optic Technician

Ervin Cable Construction
09.2020 - 08.2021
  • Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.
  • Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
  • Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
  • Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
  • Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
  • Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
  • Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
  • Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
  • Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
  • Optimized system performance through expert alignment of optical devices used for signal transmission across the network.
  • Demonstrated commitment to safety by adhering to all relevant guidelines during installation, maintenance, and repair work.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Supported seamless communication services by performing thorough testing of newly installed or repaired fiber optic networks before deployment.
  • Installed and maintained fiber optic systems to ensure high-speed internet access for thousands of users.
  • Optimized bandwidth capacity, expertly designing and implementing scalable fiber optic network architectures.
  • Enabled rapid network expansion projects, efficiently laying and securing miles of fiber optic cable.
  • Achieved minimal signal loss and enhanced data transmission by employing advanced fiber optic fusion splicing techniques.
  • Streamlined fiber optic installation processes, significantly reducing project completion times.
  • Contributed to significant cost savings by identifying and leveraging more efficient fiber optic technologies and materials.

Fresh Cap Associate

Walmart
04.2018 - 05.2019
  • Performed daily replenishment duties by pulling products from top stock windows or stockrooms.
  • Assisted in streamlining warehouse operations through effective organization and prioritization of tasks.
  • Played an integral role in executing promotional events and seasonal initiatives resulting in increased store sales and customer engagement.
  • Processed freight by verifying units received and unpacking and processing merchandise.
  • Reduced stock discrepancies by diligently conducting regular audits of merchandise on the sales floor.
  • Collaborated with team members to execute proper merchandising strategies for optimal store presentation.
  • Received and unloaded store merchandise from third-party vendors.
  • Promoted an inclusive workplace culture that fostered collaboration, respect, and commitment to shared goals.
  • Exceeded performance expectations by consistently meeting or surpassing established productivity targets for task completion rates.
  • Ensured compliance with regulatory guidelines throughout all aspects of inventory management processes.
  • Assisted in the training and onboarding of new team members, fostering a supportive learning environment for professional growth.
  • Optimized efficiency during peak hours by effectively managing time-sensitive tasks while maintaining attention to detail.
  • Improved store appearance by completing various maintenance tasks such as cleaning shelves, adjusting displays, and organizing products.
  • Demonstrated adaptability by assuming varied roles within the CAP team depending on daily workload requirements.
  • Inspected shipments for damages or defects and recorded discrepancies or damages.
  • Facilitated smooth communication between managers, associates, and other departments for seamless workflow coordination.
  • Enhanced customer satisfaction by ensuring accurate inventory management and efficient product replenishment.
  • Completed necessary trainings to stay up-to-date with evolving company policies, procedures, and industry regulations.
  • Increased productivity by working efficiently to unload, process, and stock merchandise in a timely manner.
  • Contributed to a positive shopping experience for customers through friendly interactions and prompt assistance.

Fabricator

Rcs Millwork L.c
03.2017 - 07.2018
  • Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
  • Operated welding machines and grinders to cut, shape and join metal workpieces.
  • Fabricated components and structures following customer requirements.
  • Cut bent, and formed sheet metal and other materials to create metal works.
  • Used gauges, templates, and other measuring devices to inspect production parts.
  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Ensured a safe working environment by adhering to safety protocols and maintaining properly functioning equipment.
  • Maintained clean and organized working environment to promote safety and efficiency.
  • Inspected equipment and materials to verify safety and quality standards.
  • Assisted in the design of custom products by providing input on material selection, dimensions, and functionality.
  • Collaborated with team members to complete projects accurately and quickly.
  • Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
  • Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
  • Collaborated with team members on complex projects, ensuring timely completion and high-quality workmanship.
  • Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
  • Reduced material waste by accurately measuring and cutting materials to precise specifications.
  • Maintained detailed records of work orders completed per day/week/month/year for accurate reporting and resource allocation.
  • Managed project timeline and resources to complete work on time and within budget.
  • Consistently met project deadlines through diligent time management, task prioritization, and effective communication with stakeholders.

Fabricator

Top Master
08.2014 - 03.2017
  • Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
  • Used gauges, templates, and other measuring devices to inspect production parts.
  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Ensured a safe working environment by adhering to safety protocols and maintaining properly functioning equipment.
  • Maintained clean and organized working environment to promote safety and efficiency.
  • Provided training and mentorship for new hires, fostering a positive team dynamic and promoting skill development.
  • Inspected equipment and materials to verify safety and quality standards.
  • Collaborated with team members to complete projects accurately and quickly.
  • Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
  • Managed project timeline and resources to complete work on time and within budget.
  • Consistently met project deadlines through diligent time management, task prioritization, and effective communication with stakeholders.
  • Performed routine maintenance on fabrication equipment to ensure optimal performance levels during high-demand periods.
  • Contributed to project cost reductions by identifying and implementing more efficient fabrication methods.
  • Optimized workshop space utilization, organizing tools and materials for easy access during fabrication tasks.

Education

N/A - N/A

Tonganoxie High School
Tonganoxie, KS
05.2013

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Customer Complaint Resolution
  • Product Knowledge
  • Complex Problem-Solving
  • Guest Services
  • Stock replenishment
  • Product and service solutions
  • Sales closing
  • Quality Assurance
  • Inventory Control
  • Multi-Line Phone Systems
  • Account updating
  • Employee Management
  • Safety Regulations
  • Appointment Scheduling
  • Calm and Professional Under Pressure
  • Teamwork and Collaboration
  • Computer Skills
  • Data Entry
  • Relationship Building
  • Money handling abilities
  • Customer Relations
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Retail store support
  • Sales Transactions
  • Work Prioritization
  • Transaction Processing
  • Store maintenance
  • Order Fulfillment
  • Quality Control
  • Data Evaluation
  • Employee Coaching
  • Stock management
  • Computer automated design
  • Welding
  • Carpentry
  • Animal husbandry

Certification

  • Forklift Training - 1 year
  • Cherry picker Training - 1 year

Timeline

Customer Service Associate

Lowes Home Improvment
07.2023 - Current

Line Cook

Casey's General
04.2022 - 06.2023

Manager

Domino's Pizza
10.2021 - 03.2022

Fiber Optic Technician

Ervin Cable Construction
09.2020 - 08.2021

Fresh Cap Associate

Walmart
04.2018 - 05.2019

Fabricator

Rcs Millwork L.c
03.2017 - 07.2018

Fabricator

Top Master
08.2014 - 03.2017

N/A - N/A

Tonganoxie High School

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