Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
OPERATIONS MANAGER
INTERLINE BRANDS
Responsible for strategic planning for operations for 75 locations nationwide, alignment of operating goals and integration of resources
Developed and executed continuous improvement plans
Developed and maintained key customer relationships
Performed all necessary administration including staff selection and development, budget administration, financial administration, planning, organizing and scheduling work and performance measurement
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Devised processes to boost long-term business success and increase profit levels
Identified and resolved unauthorized, unsafe, or ineffective practices
Introduced new methods, practices, and systems to reduce turnaround time
Set, enforced, and optimized internal policies to maintain responsiveness to demands
Director of Operations
NATIONAL EXPRESS LLC
10.2019 - Current
Manage daily operations for multiple facilities for this transportation company with $15M in annual revenue
Assume profit and loss responsibility
Develop and implement strategies for revenue and profit growth
Develop and execute short- and long-term marketing strategies
Plan and implement processes to improve efficiency and cost-effectiveness
Develop and analyze financial reports to determine progress in achieving business objectives
Develop and monitor budgets and forecasts
Oversee processes for quality management
Identify, drive and support change management to ensure continuous improvement
Recruit, develop and performance manage staff
Oversaw day-to-day production activities in accordance with business objectives.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Defined, implemented and revised operational policies and guidelines.
Monitored office workflow and administrative processes to keep operations running smoothly.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Monitored budget and utilized operational resources.
Achieved team goals through formalized training plans, coaching and performance management.
Managed procurement, inventory and warehouse operations.
Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
Set team and individual KPIs and provided regular, actionable feedback.
Skills
Policy and Procedure Implementation
Mergers and Acquisitions Knowledge
Business Process Re-Engineering
Planned Equipment Constraints
Timeline
Director of Operations
NATIONAL EXPRESS LLC
10.2019 - Current
OPERATIONS MANAGER
INTERLINE BRANDS
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