Bryan Sencion - Tejada

• Maintained sound knowledge of company product suites.
• Performed in-store product demonstrations at assigned events.
• Upsold customers by recommending accessories and promotions to increase revenue.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
• Operated product tools, equipment and point of sale terminals.
• Accepted and processed payments and purchases for new equipment using POS system.
• Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
• Tracked and recorded department inventory of products.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Managed efficient cash register operations.
• Developed strong rapport with customers and created positive impression of business.
• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Created inviting environment for customers by maintaining store organization and cleanliness.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Interviewed, hired and trained new employees for production positions.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Consistently met quarterly sales goals and increased customer retention rate year-over-year.
• Managed over 100 customer calls daily.
• Increased sales by 13%

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Answered questions about store policies and concerns to support positive customer experiences.
• Checked prices for customers and processed items sold by scanning barcodes.
• Increased sales by offering advice on purchases and promoting additional products.
• Solicited customers to purchase loyalty and item protection plans.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
• Operated cash register to record all transactions accurately and efficiently.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Reviewed weekly sales ads and monitored price changes.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Answered questions about store policies and addressed customer concerns.

• Complete customer orders.
• Assisting customers with orders.
• Proficient in Microsoft office.
• Editing photos and documents.
• Maintain self serve area stocked and neat at all times.
• Send and receive emails threw staples email.
• Resolved problems, improved operations and provided exceptional customer service.
• Demonstrated respect, friendliness and willingness to help whenever needed.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Organized clothes and shoes.
• Restocked shelves.
• Tracked merchandise.
• Assisted with transactions.
• Provided great customer service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Provided positive first impressions to welcome existing, new and potential customers.
• Increased sales by offering advice on purchases and promoting additional products.
• Prepared merchandise for sales floor by pricing or tagging.

• Took and delivered orders.
• Assisted with food preparation.
• Solved customer complaints.
• Kept restaurant front area clean and well-stocked.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Solicited customers to purchase loyalty and item protection plans, successfully bringing in $250 per month in new revenue.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Performed cash, card and check transactions to complete customer purchases.

-Graduated with 3.8 GPA

-student government association