Bryan Sessions
Loganville,GA
Summary
Business-conscious General Manager bringing over 25 years of experience in family entertainment industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Round One Entertainment
Stonecrest, GA
08.2020 - Current
- Operated bowling facility with 14 lanes, including implementing business policies and enforcing rules.
- Resolved customer inquiries to achieve high standard of service.
- Managed hiring, training and motivation of 20+ bowling alley personnel.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Increased business by promoting services and handling numerous event such as birthday parties, corporate team building outings, various school events.
- Monitored alcohol use on-site and intervened in problematic situations to restore order.
Bowling Manager/General Manager
Stars And Strikes Family Entertainment Center
Dacula, Georgia
01.2016 - 01.2020
- Responsible for leading a multi-person management team towards the achievement of budget goals, regulatory compliance, leadership success and guest satisfaction.
- Responsible for managing and directing the daily operations of the entertainment facility including quality, service, cleanliness and profitability.
- Employs effective and time sensitive problem-solving and resolution skills in all facility level employee relation and guest related activities.
- Accountable for training subordinate management trainees and employees on topics ranging from facility operations to superior quality service initiatives.
- Responsible for maintaining proper staffing levels to ensure the sales and business needs are met.
- In charge of sourcing, recruiting, interviewing and hiring hourly team members.
- Responsible for motivating employees for maximum performance, conducting employee performance appraisals and executing corrective coaching measures for optimal performance and retention.
- Responsible for controlling unit profitability by executing cash control, inventory and labor measures.
- Utilizes center trends, client feedback and reports to identify growth opportunities and ensure the appropriate standard operational procedures are followed.
- Operated bowling facility with 32 lanes, including implementing business policies and enforcing rules.
- Monitored alcohol use on-site and intervened in problematic situations to restore order.
Managing Partner
KBP Foods/KFC
Snellville, GA
03.2014 - 12.2015
- Managed the daily operations of the unit including quality, service, cleanliness and profitability.
- Employed resolution and problem-solving skills in all restaurant level employee relation activities.
- Coached and trained employees on topics ranging from new hire initiatives to ZMC training programs.
- Ensured that proper staffing levels were met in an effort to achieve the required sales goals and business needs.
- Recruited, interviewed and hired hourly team members and shift leaders.
- Conducted employee performance appraisals, motivating employees for maximum performance and initiating disciplinary measures for optimal retention.
- Controlled unit profitability by executing cash control, inventory and labor measures.
- Utilized reports to identify growth opportunities and ensure the correct operational procedures are followed.
Unit Manager/District Manager
Waffle House, Inc
Duluth, GA
08.1999 - 11.2013
- Managed multiple units comprised of 20+ employees at each location.
- Responsible for overall restaurant evaluation by inspecting unit for maintenance, cleaning and food safety needs and successfully resolving by means of repair, replacement and correction.
- Responsible for conducting inventory assessments, applying adequate staffing measures and completing accurate accounting for restaurant success.
- Responsible for identifying, recruiting and interviewing potential candidates for hourly positions as well as management positions.
- Responsible for conducting initial training and providing continual direction and supervision while identifying and addressing opportunities for improvement.
- Responsible for payroll handling, resolving wage related inquiries and calculating bonuses.
- Prepared and cooked menu items while maintaining cleanliness of the food preparation areas to remain in adherence to food safety protocols.
- Performed tracking and control measures to include daily accounting of, collection and deposit of cash and inventory.
- Utilized coaching tools to ensure food safety, general security and Company policies are efficiently applied and executed.
- Anticipated inventory needs by planning ahead and monitoring year to date sales and people quotas.
- Ensured compliance of federal regulations and resolution of employee complaints.
- Communicated effectively with upper management to ensure profit and loss, staffing ratios and control measures are known and addressed.
Education
Associate of Science - Telecommunications Concentration
DeVry University
02.1991
Skills
- Cross-functional team management
- Supervision and training
- Performance improvements
- Employee development
- Safety protocol
- Top talent recruiting, hiring and retention
- Customer relationship management
- Product costing
- Schedule management
- Succession planning
- Financial administration
- Customer retention
- Leadership and team building
- Recruiting and hiring
- Team building and motivation
- Profit and loss accountability
Certification
- ServSafe Certified License - 2022
Timeline
General Manager
Round One Entertainment
08.2020 - Current
Bowling Manager/General Manager
Stars And Strikes Family Entertainment Center
01.2016 - 01.2020
Managing Partner
KBP Foods/KFC
03.2014 - 12.2015
Unit Manager/District Manager
Waffle House, Inc
08.1999 - 11.2013
Associate of Science - Telecommunications Concentration
DeVry University
- ServSafe Certified License - 2022
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