Bryan Sevilla

- Ensure compliance with slot department policies, gaming, accounting, auditing.

- Verify accuracy of all tax documentation filled out by team members.

- Take part in the supervising, coaching, counseling, and disciplining all subordinate positions in the department.

- Scheduling

• Work in close collaboration with team members to ensure guests receive high-quality hospitality and service.
• Order inventory and monitor its levels to ensure a proper supply of beer, wine, spirits, mixers, juices, and other related items.
• Set daily and weekly cleaning and equipment maintenance schedules for team.
• Perform regular quality checks on all beverage department areas, including liquor bottles and displays, liquor guns, glassware, glassware wash machines, soda guns, cocktail ingredients, kegs, liquor trees, and bag-in-boxes.
• Ensure daily compliance with health department and safety inspections.
• Analyze data from POS systems to track trends in guest business levels over time; produce sales and productivity reports.

• In charge of huddle topic communications between management team and team members.
• Resolved problems or concerns to satisfaction of guests and team members.
• Assisted with managing daily cafe operations, including supervising team and monitoring hospitality and service.
• Oversaw food preparation, production and presentation according to quality standards.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and team members.
• Circulated within assigned areas to assess and address guest and team member needs, effectively prioritizing tasks during peak hours.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Helped with the recruitment, hiring, onboarding, training, scheduling and evaluation of team members in my assigned work group.