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Overview
3
3
years of professional experience
Work History
Assistant Slots Shift Manager
Palace Station
Las Vegas, NV
05.2025 - Current
Maintained accurate records of shift activity including money drops, fills, coin transfers, and other transactions.
Assisted Slot Shift Manager in overseeing the daily operations of slot machines and personnel.
Provided customer service to patrons by resolving disputes, answering questions, and providing information regarding gaming regulations.
Ensured that all slot machine areas were properly staffed and supervised staff members on the floor.
Resolved customer complaints and payout errors.
Assistant Beverage Manager
Palace Station Hotel & Casino
Las Vegas, NV
07.2024 - 05.2025
Work in close collaboration with team members to ensure guests receive high-quality hospitality and service.
Order inventory and monitor its levels to ensure a proper supply of beer, wine, spirits, mixers, juices, and other related items.
Set daily and weekly cleaning and equipment maintenance schedules for team.
Perform regular quality checks on all beverage department areas, including liquor bottles and displays, liquor guns, glassware, glassware wash machines, soda guns, cocktail ingredients, kegs, liquor trees, and bag-in-boxes.
Ensure daily compliance with health department and safety inspections.
Analyze data from POS systems to track trends in guest business levels over time; produce sales and productivity reports.
Assistant Cafe Manager
Brass Fork Palace Station
Las Vegas, NV
01.2024 - 07.2024
In charge of huddle topic communications between management team and team members.
Resolved problems or concerns to satisfaction of guests and team members.
Assisted with managing daily cafe operations, including supervising team and monitoring hospitality and service.
Oversaw food preparation, production and presentation according to quality standards.
Assistant Restaurant Manager
Grand Lux Cafe Venetian
Las Vegas, NV
08.2022 - 11.2023
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and team members.
Circulated within assigned areas to assess and address guest and team member needs, effectively prioritizing tasks during peak hours.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Helped with the recruitment, hiring, onboarding, training, scheduling and evaluation of team members in my assigned work group.