Bryan Shelton

Oversee 24/7 store operations and ensure effective functioning. Manage staffing levels by following hiring processes and training employees. Support career development and conduct performance management. Foster a highly satisfied and dedicated staff, promoting excellent customer service.

I was responsible for the execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction. Also ensured customer expectations were met. Conducted meetings with subordinate employees and fostered an effective relationship with vendors.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth.

I was responsible for everything within the four walls of the building. Running stores exceeding $20 million dollars annually.

• Overseeing revenue, profitability, and financial reporting
• Setting the tone for the store and connecting services to products
• Promoting brand standards in alignment with company vision
• Identifying, developing, and retaining internal talent, and recruiting and building relationships with external talent
• Enhancing the customer experience through special projects and initiatives
• Analyzing sales trends to drive profitability across all channels
• Motivating and inspiring the team to sell, grow, and have fun
• Conducting motivating store meetings
• Learning new skills at district/territory meetings

• Was an expert within all departments to apply holistic knowledge to drive profitable outcomes.
• Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).
• Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.
• Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
• Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.
• Motivate, coach, recognize, and performance manage employees to reach their full potential.
• Resolve complex customer issues.