Bryan Sheppard
Longview,TX
Summary
Highly-motivated employee with desire to take on new challenges. Over 12 years of experience relating to customers and B2B sales. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Management Trainee
Automotive Super Center
03.2023 - 06.2024
- Assisted with the development of new policies and procedures for daily operations.
- Provided on-the-job training to new employees in accordance with company standards.
- Collaborated with senior management to ensure successful implementation of projects.
- Developed reports and presentations summarizing results from research activities.
- Gained knowledge of company policies, protocols and processes.
- Improved management skills by participating in rigorous training programs and workshops.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Store Manager
Firestone Auto Care
01.2019 - 01.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Shop Manager
Take 5 Oil Change
09.2012 - 08.2018
- Developed and implemented procedures for the efficient operation of the shop.
- Maintained high standards of customer service throughout the store.
- Oversaw the recruitment, training and development of new staff members.
- Reviewed financial reports and took corrective action when needed.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Created employee schedules to align coverage with forecasted demands.
Counselor
Ymca Of Greater Houston
09.2006 - 05.2011
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Maintained a high level of professional development through continuous education, conference attendance, and participation in professional organizations related to school counseling.
- Developed and conducted workshops and seminars to educate students, faculty and parents on relevant topics in field.
- Partnered with parents and guardians to promote student success in school environment.
- Implemented data-driven strategies to identify areas of need within the school population, leading to targeted interventions and support services.
Education
Bachelor of Science - Business Administration and Management
University of Houston
Houston, TXSkills
- Payroll Administration
- Operations Support
- Customer Service
- Financial Administration
- Data Entry
- Data Collection
- Word Processing
- Report Generation
- Customer Relations
- Customer Relationship Management (CRM)
- Staff Supervision
- Schedule Management
Timeline
Management Trainee
Automotive Super Center
03.2023 - 06.2024
Store Manager
Firestone Auto Care
01.2019 - 01.2023
Shop Manager
Take 5 Oil Change
09.2012 - 08.2018
Counselor
Ymca Of Greater Houston
09.2006 - 05.2011
Bachelor of Science - Business Administration and Management
University of Houston
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