Bryan Sherman
Beverly,MA
Summary
Accomplished Business Continuity Analyst and Accounting Manager at BNY Mellon, adept in disaster recovery and fostering team success. Streamlined recovery processes and improved financial accuracy, enhancing client satisfaction and operational efficiency. Skilled in incident management and promoting a culture of continuous improvement, contributing to strategic planning with critical financial insights.
Overview
25
25
years of professional experience
Work History
Business Continuity/Business Recovery Analyst
BNY
135 Santilli Highway, Everett, MA 02149
09.2019 - 11.2024
- Provided exceptional customer service throughout the recovery process, fostering positive relationships with clients.
- Streamlined the recovery process for increased efficiency and improved overall performance.
- Negotiated settlements with clients, ensuring mutually beneficial outcomes while maintaining company guidelines.
- Contributed to team success by sharing knowledge about effective techniques used in resolving difficult cases leading to better results.
- Interacted with development and end-user personnel to determine application data access requirements.
- Increased client satisfaction levels by addressing concerns promptly and providing clear explanations regarding their accounts'' status during the recovery phase.
- Collaborated with cross-functional teams to optimize recovery efforts and maximize results.
Accounting Manager
BNY Mellon
135 Santilli Highway, Everett, MA 02149
09.1999 - 08.2011
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Developed and implemented various procedures to improve accounting process.
- Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
- Assisted executive management in making informed business decisions with accurate ad-hoc financial analysis as needed.
- Contributed to successful external audits, preparing all necessary documentation and facilitating auditor inquiries.
- Facilitated culture of continuous improvement, encouraging team members to suggest and implement process enhancements.
- Coordinated with cross-functional teams to support strategic planning efforts, providing critical financial insights.
Education
No Degree - Finance
Salem State University
Salem, MASkills
- Incident management
- ITIL framework
- Disaster recovery
- Service level agreements
Languages
French
Limited Working
Interests
- Woodworking
- Baking
- I like working with my hands and fixing things
- Backpacking and Hiking
- Camping
- Volunteering
Timeline
Business Continuity/Business Recovery Analyst
BNY
09.2019 - 11.2024
Accounting Manager
BNY Mellon
09.1999 - 08.2011
No Degree - Finance
Salem State University