Bryan Shmil
Islip,NY
Summary
Dynamic leader with a proven track record at David Michael Interiors, adept in operations management and relationship building. Excelled in enhancing customer satisfaction and streamlining processes, achieving significant improvements in efficiency. Skilled in vendor negotiations and team building, consistently driving growth and fostering strong client relations.
Overview
18
18
years of professional experience
Work History
Operations Executive
Home Interiors by DMI
11.2021 - 07.2024
- Directed daily activities to ensure uninterrupted functioning of all divisions.
- Increased customer approval
- Delegated management tasks to handle numerous emails and call transfers.
- Managed resource distribution by directing funds
- Maintained high standards of customer service through effective problem-solving.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Strengthened long-term client connections
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits...
Owner
B. More Decor
11.2020 - 10.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Provided tailored recommendations after evaluating client requirements..
- Negotiated cost reduction deals with suppliers
- Boosted client happiness by delivering exceptional service.
- Participated in trade shows to establish new clients, other industry connections and other business opportunities.
- Evaluated industry competition regularly to maintain a competitive advantage.
- Boosted customer loyalty by regularly contacting clients after completing projects
- Resolved issues with difficult customers while upholding high-quality service.
- Identified customer needs, and effectively closed profitable projects.
Installer
Decor Fabrics and Design
01.2020 - 10.2021
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites..
- Diagnosed and addressed advanced installation issues, ensuring quick and effective resolutions.
- Delivered exceptional customer support by managing challenges effectively.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Customized installation solutions to meet specific client requirements.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
Sales Associate
David Michael Interiors
05.2015 - 06.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer complaints with patience and understanding, restoring customer confidence
General Manager
Pet Den
01.2007 - 03.2015
- Increased company efficiency by enhancing operational processes.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Oversaw successful sales campaigns, enhancing customer satisfaction consistently.
- Optimized storage processes to reduce costs incurred by excess product.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons..
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
Northport Highs School
Northport, NYAlfred University
Alfred, NYSkills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
- Consistently meet goals
- Motivation
- Organizational development
- Operations management
- Effective leader
- Time management
- Operations oversight
- Customer relations
- Customer relationship management
- Relationship building
- Efficient multi-tasker
- Customer retention
- Project management
- Employee scheduling
- Vendor negotiations
- Purchasing and planning
- Team player
- Client relations
- Vendor relationships
- Bilingual
Languages
Spanish
Limited Working
Timeline
Operations Executive
Home Interiors by DMI
11.2021 - 07.2024
Owner
B. More Decor
11.2020 - 10.2021
Installer
Decor Fabrics and Design
01.2020 - 10.2021
Sales Associate
David Michael Interiors
05.2015 - 06.2020
General Manager
Pet Den
01.2007 - 03.2015
High School Diploma -
Northport Highs School
Alfred University
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