Bryan Sierra Diaz

As a team lead and key holder, my priorities included assisting employees with customer service to ensure customer satisfaction. I handled customer calls, resolving issues, and helping them find items in the store, additionally assisting customers at the self-serve printing kiosks. I also excelled at enrolling customers in our rewards system, business membership, and promoting add-ons like paper deals, discounted items, and delivery-only items. Additionally, I coached staff on strategies to enhance their performance and improve customer relations. I handled customer inquiries and complaints with professionalism and patience.

• Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
• Captured customer information to maximize future clientele opportunities.
• Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
• Resolved issues between customers and staff members in a professional manner while maintaining company policies.
• Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
• Supported long-term business strategies, generating guest relations feedback for process improvements.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Managed customer complaints and rectified issues to complete satisfaction.
• Evaluated store performance and incorporated feedback to implement improvement plans.

As a Front End Supervisor, I was responsible for managing cash registers, greeting customers, answering calls, and assisting with their needs or complaints. My primary focus was ensuring exceptional customer service and fostering strong communication with employees to create a positive experience for all customers. Additional responsibilities included:

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
• Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Provided excellent customer service by assisting customers with their needs or inquiries.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Managed customer complaints and rectified issues to complete satisfaction.
• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

As a Seasonal Associate at Walmart, my duties primarily involved stocking shelves, keeping my work area clean, and providing excellent customer service. I assisted customers in finding products, offered alternative options, and resolved issues promptly through effective communication with both customers and team leads. Other responsibilities included:

• Greeted customers entering the store and answered inquiries.
• Assisted shoppers in locating desired items within the store.
• Assisted customers with product selection and purchase decisions.
• Trained new employees on store policies and procedures.
• Processed returns and exchanges according to company policy.
• Delivered customer service support by addressing inquiries and resolving concerns.