Bryan Smith
Plainfield,IL
Summary
Versatile Security Account Manager with a solid background in managing client relationships and ensuring optimal security solutions. Strengths include strong problem-solving skills, effective communication abilities, and deep knowledge of security protocols. Notable contributions include successful account retention through strategic management and development of custom-tailored security plans to meet unique client needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Manager
PRYSM Nightclub
Chicago, IL
06.2022 - Current
- Recommended equipment and services to improve facility and network security.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Prepared and presented reports on security status and incidents to senior management.
- Implemented an incident response process to ensure timely resolution of security issues.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Adhered strictly to all laws and regulations governing liquor service within the establishment.
- Administered crowd control and broke up disturbances without appearing threatening or intimidating.
- Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
- Patrolled crowds during events to preserve order and promote security.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
- Monitored CCTV systems to oversee venue activity and identify potential issues.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Verified IDs for legal age prior to admission into premises.
- Provided friendly and professional assistance to employees, visitors and customers.
Portfolio Manager
Titan Security
Chicago, IL
08.2021 - 03.2025
- Interviewed and hired skilled security personnel to enhance team effectiveness.
- Oversaw scheduling and resource allocation for high-performing security team.
- Monitored compliance with laws, regulations, and internal policies in information security.
- Ensured adherence to local, state, and federal regulations concerning security and privacy.
- Analyzed security incident data to identify trends and drive improvements.
- Participated in continuing education to stay informed on emerging threats and prevention methods.
- Created and implemented budget for security department operations.
- Cultivated strong relationships with suppliers and clients to support business development.
- Developed strategies for increasing customer loyalty by understanding their expectations and preferences.
- Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
- Negotiated contracts with external security vendors and service providers.
- Recorded required data for incident reports and files.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
- Developed and implemented training methods to promote improved officer performance.
- Recommended equipment and services to improve facility and network security.
Security Account Manager
Allied Universal Security Services
Honolulu, HI
06.2018 - 08.2021
- Developed and implemented security policies, procedures, and standards for the organization.
- Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
- Managed the budget for the security department, optimizing resources while ensuring maximum protection.
- Maintained team compliance with professionalism guidelines and security team standards.
- Conducted periodic risk assessments to identify potential threats or vulnerabilities in the system.
- Negotiated contracts with external security vendors and service providers.
- Managed a team of security personnel, providing ongoing training and performance evaluations.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Managed all aspects of client relations including responding promptly to inquiries and resolving complaints quickly.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
Operations Manager
US. Security Assc.
Aiea, Haw
04.2016 - 06.2018
- Managed scheduling, training and inventory control.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Trained new security officers on safety protocols and company standards.
- Analyzed data from security incidents to identify trends and areas for improvement.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Developed and implemented training procedures for newly hired personnel.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Interviewed and hired security personnel with strong skill sets and expertise.
Platoon Sergeant
Army
Fort Drum, New York
08.2008 - 03.2016
- Trained and managed new recruits in tactical and combat warfare.
- Coordinated planning and execution of operational fires to achieve unit's mission.
- Inspected equipment prior to use to ensure optimal functioning condition.
- Monitored individual soldiers' progress to verify achievement of goals and objectives.
- Oversaw receipt, storage, and issuance processes for ammunition.
- Managed administrative tasks including tracking attendance for drills and evaluations.
- Administered first aid and medical treatment in field conditions.
- Developed emergency response plans for natural disasters or hostile attacks.
Security Supervisor
Westin hotels and resorts
Lombard, Illi
07.2004 - 08.2008
- Assessed security processes periodically, implementing adjustments to maximize efficiency.
- Conducted regular security patrols, identifying and mitigating potential threats effectively.
- Managed staff schedules for shifts, significantly reducing overtime costs.
- Interviewed and hired personnel with strong skills and expertise for security roles.
- Developed preventative measures against accidents, thefts, and other risks.
- Responded to security threats and emergencies promptly, adhering to established protocols.
- Monitored CCTV systems to ensure comprehensive facility surveillance.
Education
Bachelor of Arts - Information Technology
University of Hawaii At Manoa
Honolulu, HI08-2019
Associate of Arts - Criminal Justice
Leeward Community College
Pearl City, HI08-2018
Skills
- Incident response
- Crowd management
- CCTV monitoring
- Regulatory compliance
- Security planning
- Risk assessment
- Budget management
- Contract negotiation
- Supplier relationship management
- Security Contract Negotiation
- Public speaking
- Multitasking capacity
- Active shooter training
- Venue safety
- Microsoft office
- Staff scheduling
- Security policy development
- Time management abilities
- CPR and child CPR training
- Conflict resolution
- Client relations
- Threat assessment
- Employee training
- Corporate finance
- Business relationship management
Affiliations
- Audiobooks
- Physical Fitness
- Sports
- Development Training
Accomplishments
- 3 Army Achievement Medals
- 1 Army Commendation Medal
- Active Shooter Training
- Anti-Terrorism Training
- MACP Training
Certification
- CPR/FA/AED
- Combat Life Saving
- PERC card
Timeline
Security Manager
PRYSM Nightclub
06.2022 - Current
Portfolio Manager
Titan Security
08.2021 - 03.2025
Security Account Manager
Allied Universal Security Services
06.2018 - 08.2021
Operations Manager
US. Security Assc.
04.2016 - 06.2018
Platoon Sergeant
Army
08.2008 - 03.2016
Security Supervisor
Westin hotels and resorts
07.2004 - 08.2008
Bachelor of Arts - Information Technology
University of Hawaii At Manoa
Associate of Arts - Criminal Justice
Leeward Community College
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