Bryan Smith
Supply,NC
Summary
Results-driven Mainline Technician with expertise in network troubleshooting and equipment maintenance. Proven ability to train new technicians and enhance team performance.
Overview
10
10
years of professional experience
Work History
Mainline Technician
Focus broadband
Shallotte, North Carolina
08.2024 - Current
- Installed and maintained mainline infrastructure for broadband services.
- Diagnosed and repaired network issues to ensure service reliability.
- Trained new technicians on operational procedures and safety protocols to enhance team competency and compliance.
- Documented service reports on repairs and maintenance activities to maintain accurate records and support operational continuity.
- Repaired broken rails, switches, turnouts, crossings and other related components in a safe manner.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with team members to align efforts on project objectives and ensure timely completion.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
CSG tech
ATMC
Shallotte, North Carolina
08.2021 - 08.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Level 2 Technician
Charter Spectrum
Asheville, North Carolina
10.2016 - 08.2021
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Pisgha
Canton, NC05-2010
Skills
- Broadband installation
- Network troubleshooting
- Equipment maintenance
- Time management
- Fiber optic splicing
- Cable installation
- Equipment troubleshooting
- System maintenance
- Team building
- Multitasking
- Customer relationship management
- Safety compliance
Timeline
Mainline Technician
Focus broadband
08.2024 - Current
CSG tech
ATMC
08.2021 - 08.2024
Level 2 Technician
Charter Spectrum
10.2016 - 08.2021
High School Diploma -
Pisgha