Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
CustomerServiceRepresentative

BRYAN STAMM

Madison,AL

Summary

Experienced Systems Administrator with a strong focus on ensuring operational stability and leading technology migrations. Demonstrates exceptional skills in Windows Server Administration, Office 365 Management, and VMware environments. Known for excellent problem-solving skills and a commitment to driving infrastructure improvements. A reliable team player dedicated to maintaining high uptime and enhancing system capabilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Systems Administrator

Receivables Management Partners / Meduit
Indianapolis, United States
10.2016 - Current
  • Achieved exceptional operational stability of 99.999% up-time through joint efforts with Infrastructure team.
  • Oversaw server environment to support over 1800 users.
  • Converted existing physical and Hyper-V servers to the VMware platform.
  • Enhanced server and workstation updates via integration with Manage Engine EndpointManager.
  • Supervised management of Endpoint Manager, Self-Service Portal, and OpManager Plus.
  • Assisted Infrastructure team in replacing outdated Cisco UCM across multiple sites.
  • Leverage Nerdio, Kumulus and SpotPC to construct Azure AVD landscape.
  • Administered Office 365 configurations along with remote Exchange systems.
  • Worked alongside Infrastructure team to ensure effective project completion.
  • Enhanced data security with comprehensive backup strategies utilizing Native and Veeam.
  • Provided escalated support for complex technical issues.
  • Mentored Help Desk staff with focused direction.
  • Supervised maintenance and functionality of Asterisk PBX platform.
  • Conducted systematic updates and cleanups for optimal server performance.
  • Deployed security software enhancing network protection.
  • Spearheaded server infrastructure development, quality control, staging, and production operations.
  • Upgraded existing hardware components when necessary to improve system efficiency.
  • Supported disaster recovery initiatives during unexpected disruptions.
  • Evaluated equipment performance records to identify repair needs.
  • Checked compliance by assessing reports from security software.
  • Implemented policies, procedures and best practices to safeguard data.

Systems Engineer

Van Ausdall & Farrar
Indianapolis, United States
01.2014 - 10.2016
  • Managed complex IT support needs for upwards of 250 internal employees.
  • Ensured seamless IT operations for various-sized clients through Tier II/III support.
  • Executed deployment plans for multiple client networks.
  • Supported technical operations for Windows Server versions 2000 through to 2012.
  • Ensured optimal functionality of Windows Desktop operating systems across multiple versions.
  • Handled diverse technical issues related to Microsoft Exchange versions efficiently.
  • Offered support for multiple versions of SharePoint and Office 365.
  • Delivered technical support for Cisco Firewalls.
  • Resolved complex issues across Active Directory, DNS, and Internet Connectivity.
  • Maintained accurate time logs in the ticketing software.

Systems Engineer

Canyon Falls Office Products
Indianapolis, United States
01.2003 - 01.2014
  • Worked as point of contact for all network and computer related issues
  • Responsible for the migration of internal network from Peer-to-Peer to Active Directory
  • Setup and administer internal company network which includes Windows Server 2003, 2008 R2 and 2012, Sharepoint 2010, Exchange 2010, Windows XP, Windows 7 and Windows 8
  • Setup and administer external client networks which include Windows Server 2003, Windows Server 2008, Exchange 2003, Exchange 2010 and Sharepoint
  • Setup and maintain internal IIS sites that provide mobile technician access to dispatch software
  • Migration of Exchange 2010 to Office365
  • Troubleshoot and repair workstation/server hardware related issues
  • Troubleshoot and repair software related issues related to Microsoft Office 2000 - 2013, Quickbooks, Miracle Service (Dispatch Software), VTiger, SugarCRM and various other software packages
  • Maintain Internal Watchguard Firewall
  • Responsible for working with vendors to provide phone and Internet services
  • Acted as backup to service department, repairing Canon photocopy and print equipment
  • Purchased, bought or procured computer and networking hardware
  • Provide pre-sales and post-sales support to internal sales staff
  • Logged all call tickets and resolutions into Miracle Service (dispatch software)
  • Responsible for the setup and installation of Canon Photocopy equipment, setting up print drivers, network shares, adding users to Active Directory and adding scripts to deploy print drivers
  • Provided technical on-site and remote support to Customer base of 1400+ companies
  • Responsible for sales and support

Education

Help Desk/Network Administration

Brensten Education
Online
05-2014

Skills

  • Windows Server Administration
  • Microsoft Exchange Administration
  • Office 365 / Teams Management
  • Microsoft Exchange Online
  • Azure Cloud Management
  • Azure Virtual Desktop
  • Nerdio Azure Virtual Desktop Management
  • SharePoint Administration
  • Windows OS Administration
  • Group Policy Administration
  • Backup Management
  • VMware Administration
  • Hyper-V
  • Active Directory
  • Face to Face Customer Support

Certification

  • Microsoft MVP
  • CompTIA Strata IT Fundamentals
  • Service Desk Professional
  • MTA - Networking Fundamentals
  • MTA - Windows Operating System Fundamentals
  • MST - Mac OS X Support Technician
  • CompTIA - Healthcare IT Technician

Volunteer Experience

  • Foster, 2012-01-01, present, Indianapolis, IN
  • Love of Labs, 2012-01-01, present, Indianapolis, IN

Timeline

Systems Administrator

Receivables Management Partners / Meduit
10.2016 - Current

Systems Engineer

Van Ausdall & Farrar
01.2014 - 10.2016

Systems Engineer

Canyon Falls Office Products
01.2003 - 01.2014

Help Desk/Network Administration

Brensten Education

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