Bryan Taylor
Restaurant General Manager
Summerville,SC
Summary
Versatile Assistant General Manager with 10+ years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Assistant General Manager (AGM)
Buffalo Wild Wings
05.2024 - Current
- Oversee the daily operations from customer service to financial responsibilities and goals that corporate has assigned us.
- Supervised the Weekly and Daily counting of inventory due to the location needing to achieve goals.
- Lead the training and development of staff through working examples and maximizing the use of tools provided by the company.
General Manager
DIG Hospitality
11.2022 - 05.2024
- Organized and applied applications of personnel development.
- Streamlined service standards and operations.
- Calculated with corporate proper business budgets and goals.
- Directed the return of several events and functions to successful outcomes.
General Manager
Charleston Hospitality Group
04.2022 - 08.2022
- Developed and enhanced policies and standards to ensure productivity.
- Produced marketing techniques that directly led to increase in traffic.
- Prioritized and coordinated open dialogue between corporate and restaurants.
- Audited and reconfigured inventory and product ordering.
General Manager
Stars and Strikes
04.2019 - 04.2022
- Managed the budget and staff of 15 department managers and up to 175 employees.
- Lead the team to a 7.8-million-dollar record setting year in sales.
- Developed a Sales group that became the first ever Million-dollar club members in the company's history.
Front of House Manager
Buffalo Wild Wings
01.2018 - 04.2019
- Oversee the interview and hiring processes for positions such as servers, hosts and bartenders.
- Motivate, direct and actively participate in the training of personnel in these positions.
- Additionally, supervise the cleanliness and upkeep of the dining room and guest contact areas, including restrooms and helping ensure that dining guests are served in a manner that meets the standards set by the restaurant.
- Actively responsible for ordering of product and daily, weekly and monthly inventory for entire restaurant.
Scheduling Manager
Charleston Shelving and Mirror
01.2015 - 01.2018
- Organize and schedule any and all installations that come from our company.
- Manage a team of up to 15 Installers and 5 Helpers.
- Answer all phone calls and delegate all office duties that need to be completed.
- Work closely with Owner and warehouse manager to oversee that all duties are being completed thoroughly and efficiently.
- Communicate effectively with Builders to ensure all expectations are being met.
Night Manager
InnPlace Airport /Charleston Plaza Hotel
01.2013 - 01.2015
- Assists in the managing of the hotel's overall operation in the absence of the General Manager.
- Maintains operational standards and efficiency throughout the entire hotel during the Manager on Duty shift.
- Contributes in providing the highest level of service to exceed the guest's expectations.
- Coordinate the activities of the Front Office in the absence of the Front Office Service Leader.
Operations Manager
North Charleston Courtyard by Marriott
01.2012 - 01.2013
- Manage a staff of 50 people in multiple departments to ensure all daily projects were completed.
- Operated and controlled departmental budgets.
- Responsible for a company issued purchasing credit card with a $30,000 limit.
Lead Front Desk/ Night Auditor
Compass Group
01.2010 - 01.2012
- Prepare high quality food for 10,000 patrons daily.
- Developed new menu ideas for cafeteria style dining.
- Effectively use all forms of cooking methods in production.
Banquet Cook
North Charleston Courtyard by Marriott
01.2007 - 01.2012
- Drive guest satisfaction to exceed and achieve desired results.
- Effectively respond to and handle guest grievances and challenges.
- Maintain strong accounting operational control to safeguard assets.
Cook
North Charleston Courtyard by Marriott
01.2002 - 01.2004
- Produced quality food for breakfast, lunch and dinner.
- Designed efficient schedules for a staff of 10 persons.
- Educated myself by cross training in all departments of the hotel.
- Delegated the ordering and receiving of product.
Education
Associates Degree - Culinary Arts
Johnson & Wales University
Charlotte, NC 08.2004 - 05.2006
Associate's degree - Hotel and Restaurant Management
Johnson & Wales University-Charlotte
Charlotte, NC 08.2004 - 05.2006
Certificate - undefined
Anne Arundel Community College
Annapolis, MD 01.2002 - 01.2004
Skills
- Training and Development Background
- Payroll
- Inventory Management
- Culinary, Banquet and Catering Experience
- Food Production and Food Preparation
- Office Management and Administration
- Restaurant, Kitchen and Hotel Management
- Supervisory Experience
- Profit and Loss
- Budgeting Expertise
- Labor Cost Analysis
- Employee Scheduling
- Human Resources
- Merchandise and Retail Sales
- Operations Management
- POS
- Forecasting
- Quality Assurance
- Guest Services and Customer Relations
- Problem-solving Abilities
- Food Safety and Sanitation
- Employee Orientation
- Cost Control
- Employee Relations
- Hiring and Onboarding
- Operations Management
- Strategic Planning Skill
- Team Leadership Expertise
Certification
ServSafe, 08/01/19, 08/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant General Manager (AGM)
Buffalo Wild Wings
05.2024 - Current
General Manager
DIG Hospitality
11.2022 - 05.2024
General Manager
Charleston Hospitality Group
04.2022 - 08.2022
General Manager
Stars and Strikes
04.2019 - 04.2022
Front of House Manager
Buffalo Wild Wings
01.2018 - 04.2019
Scheduling Manager
Charleston Shelving and Mirror
01.2015 - 01.2018
Night Manager
InnPlace Airport /Charleston Plaza Hotel
01.2013 - 01.2015
Operations Manager
North Charleston Courtyard by Marriott
01.2012 - 01.2013
Lead Front Desk/ Night Auditor
Compass Group
01.2010 - 01.2012
Banquet Cook
North Charleston Courtyard by Marriott
01.2007 - 01.2012
Associates Degree - Culinary Arts
Johnson & Wales University
08.2004 - 05.2006
Associate's degree - Hotel and Restaurant Management
Johnson & Wales University-Charlotte
08.2004 - 05.2006
Cook
North Charleston Courtyard by Marriott
01.2002 - 01.2004
Certificate - undefined
Anne Arundel Community College
01.2002 - 01.2004
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