Bryan Thai
New York,NY
Summary
Results-driven Customer Success Specialist known for unparalleled productivity and efficiency in managing tasks. Possess critical specialized skills in strategic planning, operational streamlining, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and organizational growth.
Overview
5
5
years of professional experience
Work History
Chief Operations Officer
PostPal
Philadelphia, USA
11.2023 - Current
- Operated a premier package delivery company and a leading provider of global supply chain management solutions.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Negotiated contracts with large vendors and service providers, securing favorable terms (UPS, FedEx, DHL, etc.).
- Oversaw financial management, budget management, accounting and payroll activities.
Client Success Specialist
Indeed
New York, USA
09.2021 - 11.2023
- Initiated calls and emails to go over the client's campaign analytics to maintain BoB revenue of over $8,000,000.
- Exceeded KPI in retention and revenue quarter after quarter, with over a 95% coverage rate across more than 100 companies and clients.
- Create custom reports for clients and sales to understand analytics, and assist in pitching new products.
- Used Zendesk, Salesforce, Jira, etc. as tools to monitor client performance, to ensure that campaigns are optimized
- Analyzed performance data to identify potential issues or areas of improvement.
Sales Specialist (Tax)
LegalZoom
Austin, USA
03.2020 - 11.2021
- Consulted clientele about tax requirements and regulations to determine their needs, and provided different featured software solutions based on clients' unique businesses.
- Provided technical support to customers regarding product features and usage.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Stayed up to date on company products and services to support sales objectives.
- Monitored trends in the industry to stay informed about competitive landscape.
Business Development Intern
Talend
San Francisco, USA
10.2019 - 03.2020
- Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; I qualified directors and managers, and closed them on attending webinars.
- Collaborated and competed within an SDR team setting.
- Built and refined call scripts; designed email campaigns; created prospecting videos.
- Performed administrative duties such as scheduling appointments, filing documents.
- Assisted in conducting customer satisfaction surveys and analyzing results.
Education
Bachelor of Science - Business Management
Stony Brook University
New York, NY05-2016
Skills
- Revenue growth
- Strategic planning
- Pipeline development
- Cross-functional coordination
- CRM software
- Customer retention
- Customer relations
Timeline
Chief Operations Officer
PostPal
11.2023 - Current
Client Success Specialist
Indeed
09.2021 - 11.2023
Sales Specialist (Tax)
LegalZoom
03.2020 - 11.2021
Business Development Intern
Talend
10.2019 - 03.2020
Bachelor of Science - Business Management
Stony Brook University
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