Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Bryan Thibedeau

Brookline,NH

Summary

Driven by a results-focused approach, leveraged strong organization and exceptional communication skills at Rapid Recovery to enhance operational efficiency and client relations. Significantly contributed to business growth, achieving a revenue increase from $0 to $350,000 within 4 years with one territory and from $150,000 to over $700,000 within 3 years in another.

A dedicated Airbnb Host with over 2 years of experience communicating with property guests, achieving top satisfaction, referrals and repeat business. Familiarized with a CMS, PMS and an automatic pricing tech stack.

Overview

13
13
years of professional experience

Work History

Airbnb Host

FourBees Management LLC
10.2022 - Current
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Purchased, renovated and furnished homes for STR use.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Have hosted and communicated with 50 guests in last 2 years
  • Optimized guest experience by coordinating inspections of properties prior to guest stays, coordinating repairs, and upgrades.
  • Implemented successful strategies to increase customer satisfaction.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Fostered safe lodging environment with reliable and effective security services.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Developed and implemented promotional strategies to increase occupancy.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Created and managed accurate occupancy forecasts and budgets.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility and overseeing budgets.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Operations Manager

Rapid Recovery
08.2017 - Current
  • Eloped and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations and implementing organization and systems.
  • Aided in revenue growth from $150,000 to $700,000 in 3 years.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Oversee 5 employees, operational issues and all inventory, which makes up about 70%
  • Scheduled employees for shifts, taking into account employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained all machinery and fleet trucks.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Business Development Leader

Rapid Recovery
09.2016 - 08.2017
  • Engaged with customers to build business relationships.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Built up revenue of location from $0 to $100,000 in less than 1 year by using various sales techniques.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices and quotes.
  • Kept detailed records of daily activities through online customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Stayed current on company offerings and industry trends.
  • Developed, maintained and utilized diverse client base.

Field Service Technician

Rapid Recovery
11.2011 - 09.2015
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Tested systems, noting issues and completing preventive maintenance.
  • Aided revenue from $0 to $350,000 within 4 years, using various sales techniques.

Education

Certificate - HVAC

Porter And Chester
Rocky Hill, CT
01.2011

Skills

    • Property Management
    • Interior design
    • Calendar scheduling
    • Effective problem solving and attention to detail
    • Guest Relations
    • Maintenance Coordination
      • Exceptional and effective communication
      • Strong Organization
      • Operational Efficiency
      • Inventory and Reservations Management
      • CRM Software
      • Analytical Thinking

Interests

The progression of the game of golf and the YouTube golf space

Providing experiences to guests, making them feel great about their choice to stay with us

I love to play golf, which I don't get to do very often!

My family of course! I couldn't pursue my dreams without the love and support I get from them

Timeline

Airbnb Host

FourBees Management LLC
10.2022 - Current

Operations Manager

Rapid Recovery
08.2017 - Current

Business Development Leader

Rapid Recovery
09.2016 - 08.2017

Field Service Technician

Rapid Recovery
11.2011 - 09.2015

Certificate - HVAC

Porter And Chester

Similar Profiles

  • Di Liu

    Di LiuDi Liu

    Distributor at Fourbees LLCDistributor at Fourbees LLC

  • Baokhanh Nguyen

    Baokhanh NguyenBaokhanh Nguyen

    Financial Controller at UPA LLC/H&J Management LLC/Villa Management LLCFinancial Controller at UPA LLC/H&J Management LLC/Villa Management LLC

  • Shabnam Sayed

    Shabnam SayedShabnam Sayed

    Accountant at M/s. Infinity Strata Management LLC formerly known as M/s. PLACE Strata Management LLC, Owners Association - DAMACAccountant at M/s. Infinity Strata Management LLC formerly known as M/s. PLACE Strata Management LLC, Owners Association - DAMAC

  • Michael Conley

    Michael ConleyMichael Conley

    Marketing Team Lead, Industry Segments at Axis CommunicationsMarketing Team Lead, Industry Segments at Axis Communications

  • Abigail Reville

    Abigail RevilleAbigail Reville

    Senior Trusts & Estates Paralegal at Morneau LawSenior Trusts & Estates Paralegal at Morneau Law

CREATE PROFILE
Bryan Thibedeau