Bryan Thompson
Rohnert Park,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Opperations Manager
Bowlero
08.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Server
Bohemian Club
07.2023 - 07.2023
- Server for the Bohemian Club's summer event.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
General Manager
Kin
06.2022 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Kitchen Manager
All Day Kitchen
08.2018 - 06.2022
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
Assistant Manager
Dabba
03.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Bar Porter
Graton Resort Casino
10.2014 - 11.2016
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Ensured a safe environment by diligently following sanitation guidelines and regularly cleaning bar equipment.
- Promoted positive guest relations with attentive listening skills while taking drink orders or assisting with inquiries.
- Maximized bartender efficiency with effective organization of supplies, including garnishes, mixers, and glassware.
- Played a key role in increasing repeat business through exceptional interpersonal skills that fostered strong customer relationships.
Salad Bar Coordinator
Whole Foods
09.2013 - 12.2014
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Delinquent Accounts
RCH (Contracted for Comcast)
06.2013 - 09.2013
- Increased recovery percentages with timely follow-up actions on delinquent accounts and negotiating favorable payment arrangements.
- Promoted positive customer relationships by addressing concerns promptly and professionally while working towards mutually beneficial resolutions.
- Streamlined the collections process for increased efficiency through regular monitoring and reporting of delinquent accounts.
Closing Shift Leader
Papa Murphy Pizza
12.2008 - 06.2013
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Skills
- Management
- Operations Management
- Goal Setting
- Delegation
- Team Leadership
- Problem-Solving
- Customer Service
- Decision-Making
- Staff Management
- Staff Training
Timeline
Opperations Manager
Bowlero
08.2023 - Current
Server
Bohemian Club
07.2023 - 07.2023
General Manager
Kin
06.2022 - 06.2023
Kitchen Manager
All Day Kitchen
08.2018 - 06.2022
Assistant Manager
Dabba
03.2017 - 08.2018
Bar Porter
Graton Resort Casino
10.2014 - 11.2016
Salad Bar Coordinator
Whole Foods
09.2013 - 12.2014
Delinquent Accounts
RCH (Contracted for Comcast)
06.2013 - 09.2013
Closing Shift Leader
Papa Murphy Pizza
12.2008 - 06.2013
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