Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bryan Thompson

Fort Worth,TX

Summary

Dynamic leader and adept problem-solver with a proven track record at CVS Pharmacy. Consistently enhancing store profitability and customer satisfaction through innovative merchandising strategies and effective team leadership. Excelled in inventory management and customer service management, fostering a collaborative and positive work environment that drives productivity and employee engagement. Demonstrated strong multitasking and organizational skills by achieving significant shrinkage reduction, ensuring operational efficiency and cost-effectiveness.


Morning Duties: sweep parking lot, walk the store to see anything needs immediate attention, make plans and delegate duties for the day, check impress/safe to balance, price changes, cycle counts,
check workload management for projects and messages from corporate, check emails, take out any trash from backroom.

Night Duties: countdown all tills, re-check impress/safe, make deposit, zone/clean store, vacuum, take out all outside trash and inside trash,

Every Week Duties: shelf reset/planograms, check and straighten seasonal isle, make signs as needed in seasonal, make signs and put out new circular add every week,
unload and put out truck to the salesfloor, process RFC/damages/product withdraws,

Store Management Duties: attending conference calls, helping out other stores with inventory, controlling payroll, hiring and terminate colleagues, acknowledging MTD/YTD P&L report,
acknowledging MTD category sales report, embracing positive moral with colleagues to bring in good customer service, training colleague to there best, making displays like endcaps and powerwings,
setting up seasonal by corporate mapping plan, partnering up with the pharmacy manager for any aid that they need, making great relationship with outside vendors and control on what there ordering,
having great customer service with all customers and patients for any help that they need, knowing in using all up to date electronics.

Overview

14
14
years of professional experience

Work History

Store Manager

CVS Pharmacy
09.2010 - 10.2024
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted in recruiting, hiring and training of team members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Reported issues to higher management with great detail.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

North Crowley High
9100 S Hulen St, Fort Worth, Texas
05-2006

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Shift Scheduling
  • Recruitment and hiring
  • Team Building and Leadership
  • Product Merchandising
  • Payroll Management
  • Maximizing profitability
  • Store opening and closing procedures

Languages

English
Full Professional

Timeline

Store Manager

CVS Pharmacy
09.2010 - 10.2024

High School Diploma -

North Crowley High
Bryan Thompson