BRYAN THOMPSON
Sales
Nashville,TN
Summary
Results-driven Account Manager, Project Manager, and Customer Service Supervisor with a proven track record of talent retention, product training, and personnel development. Experienced Account Supervisor adept at supporting senior management with financial and operational leadership. Skilled in process improvement and policy initiatives, excels in client oversight, issue resolution, and relationship-building. Known for maximizing repeat business opportunities, expanding client base, and enhancing profit channels through strategic partnerships and successful strategies. Passionate about delivering quality service to drive lasting customer satisfaction and increase profitability.
Overview
25
25
years of professional experience
Work History
Inside Development Business Partner
Philips North America
10.2024 - Current
- Cultivated strong client relationships through proactive communication and personalized service.
- Leveraged CRM systems to track sales activities and manage customer interactions effectively.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Representative
Philips North America
10.2023 - 10.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer inquiries efficiently through comprehensive knowledge of Philips Healthcare products and services.
- Trained new team members on customer service protocols and company policies to ensure consistent service delivery.
Account Manager Supervisor
DEX Imaging
08.2017 - 09.2023
- Increased department revenue 23% by collaborating with sales team members.
- Executed contractual agreements with clients and cultivated relationships.
- Set benchmarks for customer service employees and monitored progress against targets.
- Led training initiatives to achieve operations consistently with strong account management.
Marketing Coordinator/Team Trainer
Whole Foods Market
09.2011 - 07.2017
- Improved profit margins of 10%+ by driving operational improvements.
- Provided training for in store policies, food and equipment safety, product education, etc.
- Created and developed new training schedule for hires and tenured employees.
- Planned and executed internal and external marketing events.
Independent Contractor
CDH & Associates
01.2009 - 08.2011
- Collaborated with clients to define project requirements and deliverables.
- Developed and maintained user documentation to establish product understanding.
- Trained new team members to apply best coding best practices and proper use of development tools.
Sales Representative
Unifirst Corporation
11.2007 - 01.2009
- Executed 100+ cold calls/day and met with existing customers and prospects to discuss needs.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
Sales Representative
Zep Manufacturing
10.2005 - 09.2007
- Developed and delivered engaging sales presentations to convey product benefits.
- Managed existing customer accounts while conducting 50+ cold calls daily.
- Developed and maintained strong client relationships to drive sales growth and customer satisfaction.
- Conducted comprehensive product demonstrations to educate clients on service offerings and benefits.
Sales Representative/Marketing Associate
SYSCO Food Services
05.2000 - 09.2005
- Implemented marketing strategies to generate leads and increase sales revenue.
- Created and maintained customer databases to facilitate customer segmentation.
- Provided support to marketing initiatives.
- Achieved double digit growth within territory year over year.
Education
Bachelor of Arts - Communications in Broadcast and Film
The University of Alabama
Tuscaloosa, AL08-1990
Skills
- Employee training
- Sales strategies
- Customer acquisition strategies
- Client relationship management
- Database administration
- Customer service leadership
Timeline
Inside Development Business Partner
Philips North America
10.2024 - Current
Customer Service Representative
Philips North America
10.2023 - 10.2024
Account Manager Supervisor
DEX Imaging
08.2017 - 09.2023
Marketing Coordinator/Team Trainer
Whole Foods Market
09.2011 - 07.2017
Independent Contractor
CDH & Associates
01.2009 - 08.2011
Sales Representative
Unifirst Corporation
11.2007 - 01.2009
Sales Representative
Zep Manufacturing
10.2005 - 09.2007
Sales Representative/Marketing Associate
SYSCO Food Services
05.2000 - 09.2005
Bachelor of Arts - Communications in Broadcast and Film
The University of Alabama
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