Bryan Thorpe
Orlando,FL
Summary
Results-oriented professional with 20 years of work experience and a proven knowledge of customer service, client satisfaction, team management & training, marketing campaign management, client relationship management and competitive analysis. Aiming to leverage my abilities to build relationships with new and existing customers. Qualified Marketing Executive with 10 years of experience in project management & marketing. Proven successful at digital marketing and working closely with clients to closely manage marketing projects and realize profitable outcomes. Expert in strategizing company growth and monitoring new business technologies and markets closely. Skilled leader and project manager.
Overview
18
18
years of professional experience
Work History
CMO
Jennifer Bradley Corp
06.2016 - 02.2023
- Collaborated with the CEO to create and manage marketing budgets, achieving 4700% growth in 5 years.
- Developed omni-channel marketing campaigns and strategies to optimize brand visibility and consumer engagement.
- Analyzed market data and Shopify metrics to identify growth opportunities and drive sales to over $1M monthly.
- Led a team in executing digital marketing strategies, streamlining processes, and enhancing customer loyalty through targeted promotions.
Personal Vacation Planner
Carnival Cruise Lines
08.2013 - 04.2016
- Achieved President's Club status within a year by generating over $7M in sales through personalized vacation packages.
- Enhanced customer satisfaction and retention by providing exemplary service and resolving issues efficiently.
- Negotiated favorable vendor contracts to offer competitive pricing and maximize sales revenue.
- Spearheaded promotional campaigns, streamlined booking processes, and managed client travel documentation to ensure a seamless customer experience.
Restaurant Manager
Chuck's Steakhouse
01.2005 - 03.2012
- Managed daily operations to ensure efficiency and quality, enhancing customer satisfaction and increasing revenue through optimized table turnover and menu offerings.
- Recruited, trained, and supervised staff, reducing turnover and fostering a positive work environment with team-building and conflict resolution strategies.
- Oversaw inventory management and financial reporting, maintaining accurate records and minimizing waste while ensuring compliance with health regulations.
- Implemented service standards and staff training programs, improving customer satisfaction and streamlining operations with digital systems for enhanced convenience.
Education
BACHELOR'S IN ADVERTISING -
International Fine Arts College (IFAC)
06.2005
Skills
- Team Development and Management: Skilled in recruiting, training, and leading diverse teams to achieve high performance, fostering a collaborative environment that promotes professional development and operational efficiency
- Data-Driven Decision Making: Proficient in analyzing market trends and consumer behavior to identify opportunities for optimization and growth, utilizing tools like Shopify, Triple Whale, Cometly, Google Analytics, Go High Level, Facebook Analytics and CRM systems for strategic insights
Strategic Marketing Leadership: Demonstrated ability to develop and execute comprehensive marketing strategies that drive significant business growth and enhance brand visibility
Customer Relationship Management: Expertise in building and maintaining strong client relationships through personalized service, effective communication, and tailored solutions to enhance customer satisfaction and loyalty
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CMO
Jennifer Bradley Corp
06.2016 - 02.2023
Personal Vacation Planner
Carnival Cruise Lines
08.2013 - 04.2016
Restaurant Manager
Chuck's Steakhouse
01.2005 - 03.2012
BACHELOR'S IN ADVERTISING -
International Fine Arts College (IFAC)
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