BRYAN TILLEY
Wendell,NC
Summary
Results-oriented and experienced professional transitioning operations and project management expertise to Implementation Management. Possesses a 20+ year track record in diverse industries including manufacturing, pharmaceuticals, and facilities, with a proven ability to lead successful implementations, streamline processes, and enhance client satisfaction. Adept at managing cross-functional teams, adhering to timelines and budgets, and driving positive outcomes in complex environments. Seeking to leverage skills in project planning, stakeholder communication, and problem-solving to contribute to successful software or system implementations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Manager
THE BUDD GROUP
10.2022 - Current
- Managed the implementation and ongoing execution of janitorial and GMP cleaning protocols for a large pharmaceutical account, ensuring compliance and minimizing disruptions to production
- Collaborated with the GMP manager to implement and maintain robust auditing processes for cleaning logbooks, ensuring adherence to regulatory standards
- Coordinated cross-functionally with production and maintenance teams to effectively implement cleaning schedules that optimized efficiency and minimized operational downtime
- Developed and delivered training programs for new staff on GMP cleaning procedures, ensuring consistent quality and adherence to protocols
- Notable Accomplishment: Implemented a client-focused service recovery plan involving improved communication and standardized janitorial/GMP cleaning processes, which successfully retained a critical account and ensured contract continuation
- Notable Accomplishment: Established comprehensive cleaning schedules and systems to standardize GMP cleaning procedures, resulting in more reliable outcomes and a significant decrease in deviations, demonstrating improved quality control
Operations Manager
THE BUDD GROUP
10.2021 - 08.2022
- Oversaw the implementation of standardized janitorial and maintenance procedures across 16 diverse locations (schools and churches), ensuring consistent service delivery and quality
- Developed and implemented training programs for site personnel on new operational procedures and equipment, improving efficiency and service quality
- Streamlined site scheduling processes, resulting in improved labor allocation and adherence to budget targets
Account Manager
THE BUDD GROUP
08.2019 - 10.2021
- Led the implementation of enhanced cleaning protocols and staff training for a large pharmaceutical account, resulting in improved GMP compliance and client satisfaction
- Developed and implemented a robust Covid-19 disinfectant program, requiring the implementation of new procedures and training for a team of 70+ staff
- Conducted daily staff meetings and monthly training sessions to effectively communicate and implement program changes, ensuring team alignment and performance
- Notable Accomplishment: Rebuilt a key client relationship through proactive communication and the implementation of consistent, high-quality janitorial and GMP cleaning services, securing the account and ensuring continued partnership
- Notable Accomplishment: Proactively developed and implemented a robust Covid-19 disinfectant program, requiring the expansion of staff by nine, which directly addressed client concerns and fostered a secure work environment
Area Maintenance Account Manager
DAVIS LANDSCAPE LTD
12.2018 - 08.2019
- Successfully implemented landscape maintenance plans and schedules for a new gated community account, ensuring all contract requirements were met within budget
- Collaborated with the property manager to implement solutions for irrigation system issues, directly impacting the successful establishment of the property's landscape
- Notable Accomplishment: Successfully addressed and resolved longstanding issues with the property's landscape maintenance, including repairing the irrigation system, leading to a noticeable improvement in the property's floral and greenery, and enhancing overall curb appeal
- Notable Accomplishment: Cultivated a high level of trust with property owners through consistent excellence in service, directly leading to a contract award for a sister property and serving as a catalyst for the company's expansion into a new division
- Notable Accomplishment: Engaged effectively with homeowners, fostering trust and rapport that facilitated the identification and conversion of opportunities for increased contract revenue
Service and Warranty Manager / Customer Service Representative
GRASSMASTERS LANDSCAPING SERVICES
06.2018 - 12.2018
- Played an instrumental role in implementing a new warranty and service department, developing workflows and processes to manage incoming requests efficiently
- Notable Accomplishment: Led the service team to deliver exceptional customer service, which directly translated into increased revenue through the identification and successful pursuit of numerous contract enhancement opportunities
Maintenance Technician / Purchasing
RAVENSCROFT SCHOOL
10.2013 - 06.2018
- Contributed to the implementation of an energy-efficient lighting system by collaborating with Duke Energy to replace all lights with LED, resulting in significant cost savings
- Implemented optimized programming for the HVAC system, improving operational efficiency and reducing energy consumption
- Notable Accomplishment: Spearheaded an initiative to replace all campus lighting with LED, working in partnership with Duke Energy, which yielded substantial savings on the school's energy expenditures
- Notable Accomplishment: Optimized the programming of the HVAC system to maximize operational efficiency and minimize energy consumption, resulting in significant cost savings for the institution
- Notable Accomplishment: Negotiated advantageous pricing agreements with vendors for all materials and equipment purchases, ensuring cost-effective procurement and maximizing the school's budget
Operations Manager
RTT MACHINE AND WELDING
03.2011 - 10.2013
- Led the implementation of processes and workflows to support new pharmaceutical accounts, diversifying the business portfolio and establishing a new division
- Implemented a new recruiting and onboarding program, including vendor training, to attract and develop a skilled workforce to support company growth
- Improved safety performance by implementing regular production meetings and customized client programs
- Notable Accomplishment: Played a key role in expanding the company's market presence by acquiring pharmaceutical clients, contributing to increased revenue and enabling the creation of a specialized pharmaceutical division
- Notable Accomplishment: Proactively enhanced safety performance by establishing consistent production meetings focused on safety protocols and developing client-specific safety programs to mitigate risks
Operations Manager
ACCURATE MACHINE AND TOOL COMPANY
08.2003 - 08.2010
- Led the implementation of ISO 9001 certification, expanding the business to include precision aerospace and military parts manufacturing
- Built and scaled the shop operations to support significant sales growth from $2.5M to $7M, implementing efficient processes and team structures
Skills
- Project Planning & Execution
- Stakeholder Management
- Change Management
- Risk Management
- Process Documentation
- Training & Onboarding
- Issue Resolution
- Operations Management
- Project Management
- Quality Management
- Budget Management
- Customer Service
- Team Leadership
- Employee Development
- Supplier Management
- Contractor Management
- Purchasing Management
- Account Management
- Manufacturing Operations
- GMP
- Facilities Management
- Property Management
Certification
- Registered Building Service Manager (RBSM)
- OSHA 10-hour
- Confined Space/Fall Protection
- Forklift/Aerial and Scissor Lift Operator
- North Carolina Turfgrass Short Course
Timeline
Account Manager
THE BUDD GROUP
10.2022 - Current
Operations Manager
THE BUDD GROUP
10.2021 - 08.2022
Account Manager
THE BUDD GROUP
08.2019 - 10.2021
Area Maintenance Account Manager
DAVIS LANDSCAPE LTD
12.2018 - 08.2019
Service and Warranty Manager / Customer Service Representative
GRASSMASTERS LANDSCAPING SERVICES
06.2018 - 12.2018
Maintenance Technician / Purchasing
RAVENSCROFT SCHOOL
10.2013 - 06.2018
Operations Manager
RTT MACHINE AND WELDING
03.2011 - 10.2013
Operations Manager
ACCURATE MACHINE AND TOOL COMPANY
08.2003 - 08.2010
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