Bryan Toro
Parma,OH
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Very self motivated, organized, outgoing, hardworking, bilingual individual with a need to help other achieve their goals and/or dreams.
Overview
6
6
years of professional experience
Work History
Shipt Shopper
Shipt
11.2021 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's homes or locations.
- Tracked substitutions and informed customers of changes.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Worked productively with customers to meet order requirements and service expectations.
- Provided product advice to customers to help select most suitable items for individual needs.
- Followed orders precisely for correct items, sizes and quantities.
Field Supervisor
Stanley Steemer International
05.2019 - 11.2021
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Mentored team members in best practices to increase sales performance.
- Tracked sales progress and motivated teams to achieve targets.
- Trained workers in proper methods, equipment operation and safety procedures.
Parts Sales Manager
AutoZone
04.2017 - 04.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
Education
High School Diploma -
New Technology West
Cleveland, OH05.2017
Skills
- Guest Experiences
- Financial Accounting
- Effective Multitasking
- Guest Satisfaction
- Verbal and Written Communication
- Analytical Approach
- Revenue Growth
- Entrepreneurial Leadership
- Team Goals
- Customer Relations
- Sales Expertise
Timeline
Shipt Shopper
Shipt
11.2021 - Current
Field Supervisor
Stanley Steemer International
05.2019 - 11.2021
Parts Sales Manager
AutoZone
04.2017 - 04.2019
High School Diploma -
New Technology West
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