Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Townley

Sawyer,North Dakota

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Store Manager

Dakota Boys And Girls Ranch
11.2022 - 07.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Account Executive

DISH
12.2021 - 10.2022
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
  • Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.

Assistant Store Manager

Rock 30 Games
04.2018 - 12.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Store Manager

GameStop
05.2014 - 04.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Education

No Degree - Computer Science

University of North Dakota
Grand Forks, ND

Skills

  • Bank and Safe Deposits
  • Business Management Principles
  • Manage Budgets
  • Staff Management
  • Microsoft Excel
  • Microsoft Office
  • Google Docs
  • Microsoft Outlook
  • Financial Statements
  • Goals and Performance
  • Inventory Management
  • Customer Service

Timeline

Store Manager

Dakota Boys And Girls Ranch
11.2022 - 07.2023

Account Executive

DISH
12.2021 - 10.2022

Assistant Store Manager

Rock 30 Games
04.2018 - 12.2021

Store Manager

GameStop
05.2014 - 04.2018

No Degree - Computer Science

University of North Dakota
Bryan Townley