Bryan Vera
San Antonio,TX
Summary
Bilingual IT professional with CompTIA Security+ certification and strong foundation in troubleshooting, networking, and operating systems. Experienced in customer support, training, and problem resolution with excellent communication skills. Seeking entry-level IT Help Desk role to apply technical and service expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Salata Salad Kitchen
07.2022 - Current
- Supervised team operations to ensure adherence to safety and quality standards.
- Coordinated shift schedules to optimize staffing levels and enhance efficiency.
- Trained new employees on operational procedures and customer service protocols.
- Delivered excellent customer service, including troubleshooting complaints and managing escalations
Education
Bachelor of Science - Computer Science
The University of Texas At San Antonio
San Antonio, TX12-2026
Associate of Arts -
Lone Star College
Houston, TX05-2024
Skills
- Troubleshooting network connectivity issues
- Proficient in modern OS (Windows, Android, IOS, MacOS) configuration and support
- PC Hardware Assembly and Upgrades
- Cybersecurity fundamental best-practices
- Customer service and client support
- Communication and conflict resolution
- Multitasking in fast-paced environments
- Time management
- Problem Solving
Certification
- Comptia Security+ Certified - 2025
- Cisco CCNA - In Progress (Expected 2026)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Salata Salad Kitchen
07.2022 - Current
Bachelor of Science - Computer Science
The University of Texas At San Antonio
Associate of Arts -
Lone Star College