Bryan Vilchez
Miami
Summary
Dynamic and dedicated retail management professional with a proven track record in leading store operations and driving significant sales growth. Expertise includes key retail operations, inventory management, and customer service principles, complemented by strong team supervision and innovative sales strategies. Committed to enhancing store performance and ensuring exceptional customer satisfaction through effective leadership and collaboration. Passionate about fostering a positive shopping experience while adapting to the evolving needs of the retail environment.
Overview
4
4
years of professional experience
Work History
Store Manager
All Star Elite
12.2024 - Current
- Led daily store operations, ensuring efficient inventory management and customer service excellence.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Developed and implemented strategic sales initiatives to boost seasonal revenue during peak periods.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Managed visual merchandising standards, creating engaging displays that attracted customers and increased foot traffic.
- Executed promotional events, driving customer engagement and elevating brand awareness in the community.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Spirit Halloween Dadeland Station
08.2024 - 11.2024
- Led a team of 27 seasonal employees to include recruiting, onboarding, training, and developing staff to maintain high standards of customer service and operational excellence. Contributed to a highly motivated and productive team during the busy season.
- Increased sales by 30% compared to other locations through strategic visual merchandising and optimizing store layout.
- Developed and maintained schedules within budgetary guidelines, ensuring adequate staffing levels during high-traffic periods.
- Monitored store inventory: ensuring all products were properly stocked, displayed, and priced according to company guidelines.
- Managed cash handling procedures, ensuring accurate cash flow, end-of-day reconciliations, and minimizing shrinkage.
- Conducted daily, weekly, and monthly sales/performance reports; adjusting strategies based on data to achieve store targets.
- Ensured safety regulation compliance, adhering to company policies and procedures.
Assistant Store Manager (ASM)
Levi Strauss & Co. Florida City
08.2023 - 04.2024
- Managed daily store operations in the absence of the Store Manager. Ensured smooth execution of opening/closing procedures, inventory management, and customer service.
- Created and optimized employee schedules, maintaining a balance between operational needs and staff availability to meet business goals.
- Surpassed KPIs, driving team performance to exceed monthly sales and service targets.
- Mentored staff on best practices for customer service, leadership, and professional development; fostering a positive and collaborative work environment.
- Enforced safety protocols to ensure a secure environment, minimizing workplace accidents.
Supervisor
Adidas Dolphin Mall
01.2022 - 08.2023
- Led daily store operations, including overseeing opening/closing procedures and ensuring the achievement of sales goals.
- Managed full recruitment process: from hiring and onboarding to training, developing, and retaining top talent.
- Guided staff in delivering exceptional customer service through continuous coaching on best practices and problem-solving.
- Handled operations such as scheduling, payroll, and supply ordering; ensuring efficient resource allocation and budget adherence.
- Promoted a culture of safety by educating staff on workplace safety procedures, reducing accidents and maintaining compliance with company standards.
Education
Associate - Business Administration
Miami Dade College
05.2019
Skills
- Customer Service Excellence
- Team Leadership & Development
- Operations Management & Scheduling
- Inventory Management & Stock Control
- POS & Cash Control Handling
- Safety Protocols & Loss Prevention
- Fluent in Spanish
- Employee Training & Coaching
- KPI & Performance Tracking
- Sorting data
- Data entry
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Store Manager
All Star Elite
12.2024 - Current
Store Manager
Spirit Halloween Dadeland Station
08.2024 - 11.2024
Assistant Store Manager (ASM)
Levi Strauss & Co. Florida City
08.2023 - 04.2024
Supervisor
Adidas Dolphin Mall
01.2022 - 08.2023
Associate - Business Administration
Miami Dade College