Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Bryan Wagner

Elyria,OH

Summary

Talented Sales Supervisor/ Customer Service Specialist effective at leading teams to exceed sales and service targets. Many years of customer service experience meeting and exceeding expectations by providing friendly, professional, and courteous service to clients.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Progressive Insurance
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.

Customer Service Representative

Key Bank
09.2022 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed banking relationships and assisted clients by presenting ideal products and services.

Home Entertainment Supervisor

Best Buy Co Inc.
08.2018 - 08.2022
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Effectively coached team members to reach weekly and monthly sales goals
  • Oversaw frequent store recoveries to keep sales floor organized and presentable
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Compiled customer feedback and recommended service delivery improvements to management
  • Educated customers on promotions to enhance sales

Team Leader

Best Buy Co Inc.
03.2018 - 08.2018
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
  • Trained team on all aspects of operating procedures and company services
  • Held meetings with employees to evaluate performance and make plans for improvement

Samsung Expert

Best Buy
01.2018 - 03.2018
  • Devised and implemented product strategies for filling market gaps and driving consistent sales
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Utilized professional sales techniques to persuasively communicate with clients
  • Evaluated all departments to identify strengths and weaknesses in operations and service
  • Built strong rapport with clients by understanding needs and clearly explaining products

Customer Service Specialist

Best Buy Co Inc.
09.2014 - 01.2018
  • Responded to customer requests for products, services and company information
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Educated customers on promotions to enhance sales
  • Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes

Education

High School Diploma -

Midview High School
Grafton, OH
06.2014

Skills

  • Goals and performance
  • Meeting quotas
  • Performance evaluation
  • Management support
  • Store appearance and merchandise
  • Delegation skills
  • Effective selling techniques
  • Customer service
  • POS systems expert
  • Credit card processing
  • Staff education and training
  • Call center experience

Timeline

Customer Service Representative

Progressive Insurance
11.2023 - Current

Customer Service Representative

Key Bank
09.2022 - 11.2023

Home Entertainment Supervisor

Best Buy Co Inc.
08.2018 - 08.2022

Team Leader

Best Buy Co Inc.
03.2018 - 08.2018

Samsung Expert

Best Buy
01.2018 - 03.2018

Customer Service Specialist

Best Buy Co Inc.
09.2014 - 01.2018

High School Diploma -

Midview High School

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Bryan Wagner