Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Walton

Washington,DC

Summary


Qualified Bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.

Overview

15
15
years of professional experience

Work History

Bartender/Server

Sheraton Pentagon City
10.2024 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Daily Bar Prep And Rotation Of Inventory To Ensure The Highest Quality Of Product.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Superior Food and Beverage Knowledge
  • Provided guests with drink suggestions and menu information.
  • Kept up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.
  • Handled difficult and inappropriate customers with grace and professionalism.

Bartender/Server/Support

At Your Service Staffing
09.2024 - Current
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender/Server

Officina On The Warf
10.2023 - 07.2024
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.
  • Provided guests with drink suggestions and menu information.
  • Kept up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.

Bartender

The Dupont Circle Hotel (The Doyle Bar)
10.2023 - 03.2024
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Superior Food and Beverage Knowledge.

Bartender

Pendry Hotel
03.2022 - 10.2023
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Superior Food and Beverage Knowledge.

Bartender/Server

Starr Restaurant Group- Le Diplomate
05.2021 - 10.2022
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Helped management plan and serve bar menu exceeding customer expectations.

Bartender

Accor Hotels (Sofitel Hotel)
02.2017 - 03.2020
  • Worked in a collaborative manner with other restaurant employees to ensure outstanding customer experiences.
  • Waited on tables, taking food and drink orders in this high traffic cafe environment.
  • Acted as a support to the bartender by creating drinks and helping to maintain and stock the bar when necessary.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty..
  • Superior Food And beverage Knowledge.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Concierge Agent

OnBoard Tours
01.2011 - 03.2017
  • Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
  • Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
  • Assisted guests with reservations, ensuring a seamless booking experience.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
  • Exceeded occupancy targets through effective marketing strategies targeted at specific demographics or event attendees.
  • Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
  • Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
  • Provided exceptional customer service by anticipating and addressing guest needs proactively.
  • Facilitated positive interactions between guests by organizing social events such as happy hours or networking mixers within the hotel environment.

Bartender

Landry's (The Oceanaire Seafood Room)
11.2010 - 12.2014
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Exceptional Food And Beverage Knowledge.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Bachelor of Arts - Bussiness

Howard University
Washington. DC
06-1986

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender/Server

Sheraton Pentagon City
10.2024 - Current

Bartender/Server/Support

At Your Service Staffing
09.2024 - Current

Bartender/Server

Officina On The Warf
10.2023 - 07.2024

Bartender

The Dupont Circle Hotel (The Doyle Bar)
10.2023 - 03.2024

Bartender

Pendry Hotel
03.2022 - 10.2023

Bartender/Server

Starr Restaurant Group- Le Diplomate
05.2021 - 10.2022

Bartender

Accor Hotels (Sofitel Hotel)
02.2017 - 03.2020

Concierge Agent

OnBoard Tours
01.2011 - 03.2017

Bartender

Landry's (The Oceanaire Seafood Room)
11.2010 - 12.2014

Bachelor of Arts - Bussiness

Howard University

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