Bryan Wilkes

Job Title: Key Technician
Department: Security
Reports To: Facilities Manager or Security Supervisor
Location: [Emerald Queen Casino]

Job Summary:
Key Technician oversees all aspects of key and lock systems within the organization. This role is responsible for managing key control protocols, maintaining and installing locks, and supervising a team of technicians to ensure the safety and security of facilities. Key Technician works closely with security and facilities teams to support access control and ensure proper documentation and accountability.

Key Responsibilities:

Oversee daily operations of the key and lock systems.

Install, maintain, repair, and rekey locks and locking systems (mechanical and electronic).

Manage master key systems and key control records.

Supervise and train junior technicians and coordinate workloads.

Collaborate with security and facilities personnel on access control projects.

Respond to lockouts and emergency requests in a timely manner.

Maintain inventory of key blanks, locks, and parts.

Ensure compliance with security protocols and procedures.

Create and maintain documentation for key distribution and lock system changes.

Recommend improvements to security and key control processes.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Checked and verified photo identification prior to granting facility access.

• Fostered long-term relationships with clients through exceptional service, leading to repeat business and a strong referral network.
• Collaborated with project managers to design and implement comprehensive low voltage solutions for various projects.
• Maintained a safe work environment through adherence to OSHA regulations and guidelines during installations and repairs.
• Supported successful project completion through accurate reading and interpretation of blueprints, schematics, and technical specifications.
• Maintained relationships with residential and commercial customers to sell and install light fixtures.
• Maintained fire alarm and security systems by trimming and installing wires.