Bryan Williams
Baltimore,MD
Summary
Proven Flavor Compounder and Service Advisor with a track record of enhancing production efficiency and boosting customer service Skilled in quality control testing and fostering teamwork, I excel in fast-paced environments, significantly improving operational processes and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Flavor Compounder
Apex Flavors
08.2022 - Current
- Enhanced production efficiency by streamlining compound mixing processes and implementing quality control measures.
- Documented daily production activities accurately for traceability purposes, aiding future audits and investigations if needed.
- Studied blueprints and specification drawings to determine project requirements.
- Received and quality control incoming inventory, ingredients, and other warehouse supplies.
Service Advisor
Mercedes-Benz of Hunt Valley
05.2021 - 11.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
Heritage Mazda Towson Service Center
09.2016 - 10.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
Did Not Graduate -
Stevenson University
Stevenson, MDHigh School Diploma - Engineering
Chesapeake High School
Baltimore, MD05.2013
Skills
- Material handling
- Labeling and packaging
- Raw material handling
- Quality control testing
- Batch mixing
- Hazardous materials
- Mixing and blending
- Batch documentation
- Weighing and measuring
- Teamwork and collaboration
- Time management
- Multitasking
Timeline
Flavor Compounder
Apex Flavors
08.2022 - Current
Service Advisor
Mercedes-Benz of Hunt Valley
05.2021 - 11.2021
Service Advisor
Heritage Mazda Towson Service Center
09.2016 - 10.2020
Did Not Graduate -
Stevenson University
High School Diploma - Engineering
Chesapeake High School
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