Bryan Williams
Health Advocate UHC
Greensboro,NC
Summary
Seasoned professional with over 10 years of experience in Health Insurance Industry. Proven track record in claims processing, customer service, recognized for outstanding contributions to testing and advancing AI implementation. Adept at multi-tasking, testing projects. Highly motivated and committed to continuous improvement and professional growth.
Dynamic individual with hands-on experience in Insurance benefits and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
Work History
Senior Health and MEI advocate/ Test Kitchen
United Healthcare/Surest
09.2015 - Current
- Customer service rep.
- Review claims and report issues for correction or review.
- Provider outreaches to assist with claims correction and updates.
- Tech support assist member with assortment of tech issues accessing the member portal.
- Assessing member engagement and experience to customize our system and services to their needs.
- Testing new technology and systems and give feedback on needed changes. Ex: AI implementation.
Customer Service Rep
Conduit Global
10.2013 - 09.2015
- Customer service assisting member with cell phone issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sole Proprietor/Business owner/entrepreneur
B & E cleaning services
01.2002 - 10.2013
- Company Overview: Janitorial services company
- Ran the business, ran reports, spoke and serviced clients.
- Managed business finances and taxes.
- Managed inventory.
- Managed budget and resource allocation.
- Janitorial services company
Education
High School Diploma - General education
Jordan Matthews High School
06.1993
Skills
- Verbal and written communication
- Conflict resolution
- Decision-making
- Research proficiency
- Collaboration and teamwork
- Building trust and relationships
- Effective multitasking
- Exceptional telephone etiquette
- Relationship building
- Problem-solving abilities
- Reliability
- Effective communication
Timeline
Senior Health and MEI advocate/ Test Kitchen
United Healthcare/Surest
09.2015 - Current
Customer Service Rep
Conduit Global
10.2013 - 09.2015
Sole Proprietor/Business owner/entrepreneur
B & E cleaning services
01.2002 - 10.2013
High School Diploma - General education
Jordan Matthews High School
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