Bryan Wilson
Spring Valley,CA
Summary
Driven to excel, this professional boasts a proven track record of favorable outcomes and cost recovery at GEICO, leveraging high technical knowledge and exceptional communication skills. Skilled in navigating complex conversations and conflict resolution, they prioritize results, fostering team collaboration and customer satisfaction across roles from MDP Bridge Associate to Customer Service Supervisor.
Overview
18
18
years of professional experience
Work History
MDP Bridge Associate
GEICO, Government Employees Insurance
08.2022 - Current
- Achieved favorable case outcomes by thoroughly investigating claims, identifying liability, and evaluating damages.
- Collaborated with legal team members to strategize defense plans and prepare for potential litigation proceedings.
- Leveraged strong analytical abilities to identify subrogation opportunities for cost recovery efforts in complex cases.
- Supported attorneys in trial preparation by organizing materials, conducting research, and drafting legal documents.
Customer Service Supervisor
GEICO, Government Employees Insurance
07.2019 - 08.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Manager
In-N-Out Burger
06.2006 - 01.2017
- Navigate high speed stressful environment
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Bachelor of Arts - Marketing/Administration
Cal State University San Bernardino
San Bernardino, CA01.2012
Skills
- Communicate clear, empathic and professional manner
- Navigate difficult conversations to set clear expectations and drive results
- Prioritization of multiple complex tasks including conflict resolution, planning and setting priorities
- Navigate conflict resolution that best benefits all parties
- Apply feedback and constructive criticism to improve and achieve goals
- High technical Knowledge of claims handling and state guidelines
Timeline
MDP Bridge Associate
GEICO, Government Employees Insurance
08.2022 - Current
Customer Service Supervisor
GEICO, Government Employees Insurance
07.2019 - 08.2022
Manager
In-N-Out Burger
06.2006 - 01.2017
Bachelor of Arts - Marketing/Administration
Cal State University San Bernardino
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