Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Wiltz

San Jose,CA

Summary

Hardworking and passionate professional with strong organizational skills eager to secure an entry-level sales position. Ready to help the team achieve company goals. Enthusiastic and personable individual experience in delivering amazing customer service. Great at conversing with guests and communicating with employees/managers. Customer service experience with attention to detail and the ability to multitask with a positive attitude in a high pressure, fast-pace environment. Excellent communication with over 6 years experience in the service industry. Resilient attitude with the ability to catch on fast.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Amazon
11.2022 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Effectively managed route delivering over 100+ packages per day with a proven track record of 0 incidents

Server

Cheesecake Factory Inc
02.2020 - 08.2022
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Server Manager

McCormick & Schmick's Seafood & Steaks
09.2019 - 01.2020
  • Greeted guests and delivered excellent customer service
  • Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Increased team productivity with thorough training sessions and consistent performance feedback.
  • Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
  • Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.

Server

Fleming's Prime Steakhouse & Wine bar
03.2018 - 09.2019
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Delivered outstanding customer service in a fast-paced environment
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Ensured all meals served to patrons met quality standards.
  • Increased check average amount by working to upsell various food and drink items to guests.
  • Memorized a detailed menu of food items, drinks and all ingredients.
  • Used the point of sale, or POS, system to place orders and print checks.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Il Fornaio Walnut Creek
08.2017 - 03.2018
  • Delivered outstanding customer service by serving food and drinks to guests.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Ensured all meals served to patrons met quality standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Data Mapper - Sales

VisiStat
01.2015 - 01.2016
  • Enhanced mapping accuracy by cross referencing with in -house sales tools
  • Streamlined data collection processes for improved map quality and efficiency of leads.
  • Collaborated with cross-functional teams to create accurate lead routing for various projects.
  • Increased project delivery speed by implementing time-saving techniques.
  • Provided valuable input during team meetings, contributing to the development of innovative lead qualifying solutions.

Education

High School Diploma -

Piedmont Hills High School
San Jose, CA

Skills

  • Customer service
  • Attention to detail
  • Ability to multitask
  • Positive attitude
  • Good communication
  • Great at conversing with new people
  • Ability to work as a team player
  • Familiar with the Point of Sale (POS) system
  • Product Promotion
  • Quality Assurance

Timeline

Delivery Driver

Amazon
11.2022 - Current

Server

Cheesecake Factory Inc
02.2020 - 08.2022

Server Manager

McCormick & Schmick's Seafood & Steaks
09.2019 - 01.2020

Server

Fleming's Prime Steakhouse & Wine bar
03.2018 - 09.2019

Server

Il Fornaio Walnut Creek
08.2017 - 03.2018

Data Mapper - Sales

VisiStat
01.2015 - 01.2016

High School Diploma -

Piedmont Hills High School

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Bryan Wiltz