Bryan Zak, PCAM
Association Manager
Bedford,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Chef
Delaware North – Peaks of Otter Lodge
04.2023 - Current
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Coordinated with team members to prepare orders on time.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business
- Worked closely with front-of-house staff to facilitate excellent customer service
- Oversaw grill, stove, and oven, and cleaned equipment after every shift
Real estate broker and property manager in both Alaska and Virginia
Zaks' Realty
01.2009 - Current
- Committed to developing strong relationships with clients by providing thoughtful guidance and assistance through every phase of real estate process
- Effectively utilize web-based tools to manage database of customers and prospects
- Schedule and manage appointments to show homes, and arrange meetings between buyers and sellers
- Advocate for clients during sales negotiation
- Execute and review legal contracts.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities
- Cultivated strong relationships with agents, lenders and title companies
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments
Regional Director
Alaska Small Business Development Centers
01.2009 - 01.2019
- Delivered professional, high quality, individualized business advising and technical assistance to existing small businesses and pre-venture entrepreneurs
- Provided problem-solving assistance to help small businesses access capital, develop and exchange new technologies, and improve business planning, strategy, operations, financial management, personnel administration
- Counseled on marketing, export assistance, sales, and other areas required for small business growth and expansion
- Advised on management improvement, increased productivity and innovation
- Provided training and counseling focused on specific business development needs for Kenai Peninsula communities to include Homer, Kenai, Soldotna, and several rural communities
- Oversight of administrative staff in Kenai, AK SBDC office
- Advocate for SBDC mission statewide through community participation, public speaking and networking
- Conducted “Profit Mastery” advanced business training classes to business owners
- Initiated surveys to better understand community needs and targeted services
- Attended national SBDC training annually
- Advocated for benefits and ROI of SBDC to Kenai Peninsula government entities to ensure regional funding is achieved to sustain region
- Participated in strategic planning meetings to include Baldrige application process
- Selected for SBA Business of Year Award in 2009 and 2010 from Kenai Peninsula Region for increased new businesses and business growth
- Attended weekly meetings to discuss and optimize strategies
- Trained and guided team members to maintain high productivity and performance metrics
- Participated in promotional opportunities and onboarding of new accounts
- Interacted well with customers to build connections and nurture relationships
Air Force Navigation Officer
U.S. Air Force Major
09.1979 - 04.1998
- Designed and implemented policy, plans, and programs which inculcated “quality” into organizational structures
- Facilitated strategic planning meetings for Chief of Staff of Air Force
- Authored Criteria for Assessments, which has become source for establishing process baselines and evaluating process performance Air Force wide
- Selected accomplishments:
- First ever general chairman for Air Force Quality Symposium with 3500 attendees
- Established Chief of Staff of Air Forces and Secretary of Air Force Quality Award
- Trained facilitator for Stephen Covey's 7 Habits of Highly Effective People and Principal Centered Leadership
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
Education
M.D. - Education
Texas Tech
Lubbock, TX08.1987
Masters - Counseling
Eastern Washington University
08.1984
Bachelor of Arts - Agency Administration
Pepperdine University
Malibu, CA08.1977
Skills
- Core competencies include:
- Team Building and Leadership
- Public Relations and Speaking
- Developed and executed budgets
- Selected accomplishments:
- Complex Problem-Solving
- Active Listening
- Customer Satisfaction
- Estate Management
- Legal Document Preparation
- Real Estate Appraisal
- Rental Management
- Agent and Seller Communications
- Home Sale Guidance
- Statistic Analysis
- Credit Report Understanding
- Professional Relationships
- Business Development
- Listing Preparation
- Financial Reports Analysis
- Fair Housing Laws Knowledge
- Lease Drafting
- Home Inspections
- Asset Valuation
- Property Closing
- Home Tours
- Real Estate Lending Processes
- Appraisal Procedures
- Show Properties
- Negotiation
- Contracting
Accomplishments
- Counseling hours 1,800 / Year
- Capital Infusion 2M per / Year
- State Leadership Award
- Baldrige Champion
- Jobs Bill funding for Seward
Affiliations
- Rotary International
Certification
- Professional Community Association Manager, Community Association Institute - Present
- Alaska Real Estate Broker- Present
- Virginia Real Estate Broker - Present
- Malcolm Baldrige National Quality Award Examiner - 2010 to 2012
- Pacific Excellence Northwest Quality Award Judge 2015 to 2023
- Mayor of Homer, Alaska 2017 to 2019
Additional Information
Faithful believer and a personal independent discoverer. Always having taken adventures with first beginning as a surfer while attending college at Pepperdine University for his first degree in Youth Agency Administration.
Began his career, continuing to provide, training to Boy Scouts, but then soon joined the Air Force and learned himself to become a crew member on B-52 D's, G's, H's and then the B-1 bombers. Always leading and discovering he learned about encumbering “Quality” into the Air Force through Dr. Deming's “Total Quality Management Principals” and Dr. Juan's Trilogy for Quality Planning”. Then from the Air Force Quality Institute at Maxwell AFB, in Alabama he began the process to training the entire Air Force regarding “Quality”. He went on to writing Air Force Policy Directive 90-501, which became the criteria for the Air Force Quality Award.
Never having said “Never”, he went on to the Pentagon for integration for the Chief of Staff to all Major Commands and then to the On-Site Inspection Agency where he learned to share our weapons to enforce nuclear treaties. Living like the future matters, upon Air Force Retirement he found his wife a job in Alaska, and soon began building the Alaska Adventure Cabins while also learning to begin as a property manager, which he served and was well liked while serving the largest Homeowner Associations in Alaska.
He has continued to serve all people in many ways, and is the past Mayor of Homer, Alaska and continues to serve on the Board of Directors for the Senior Center, the Center for Alaskan Coastal Studies, as a Judge for the Pacific Excellence Northwest Quality Award.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Chef
Delaware North – Peaks of Otter Lodge
04.2023 - Current
Real estate broker and property manager in both Alaska and Virginia
Zaks' Realty
01.2009 - Current
Regional Director
Alaska Small Business Development Centers
01.2009 - 01.2019
Air Force Navigation Officer
U.S. Air Force Major
09.1979 - 04.1998
M.D. - Education
Texas Tech
Masters - Counseling
Eastern Washington University
Bachelor of Arts - Agency Administration
Pepperdine University
Similar Profiles
Eric EppersonEric Epperson
Maintenance Technician at Delaware North, Tenaya LodgeMaintenance Technician at Delaware North, Tenaya Lodge
Amanda McGuirtAmanda McGuirt
Line Cook (Seasonal) at Peaks of Otter State ParkLine Cook (Seasonal) at Peaks of Otter State Park
Martia PritchettMartia Pritchett
Cashier Specialist at Peaks Of OtterCashier Specialist at Peaks Of Otter