Bryan Zazueta
Las Vegas
Summary
Dynamic customer service professional with extensive experience at Yes Air Conditioning & Plumbing, excelling in cross-selling and upselling. Proven ability to enhance customer satisfaction through active listening and effective problem resolution. Skilled in CRM software, fostering strong client relationships that drive repeat business and loyalty.
Overview
12
12
years of professional experience
Work History
CSR, Sales
Yes Air Conditioning & Plumbing
02.2025 - 12.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted sales team in identifying customer needs and recommending appropriate services.
- Processed orders accurately, ensuring timely fulfillment and customer satisfaction.
- Maintained up-to-date knowledge of HVAC and plumbing products to inform clients effectively.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Utilized CRM systems for managing customer interactions, enhancing communication and follow-up processes.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Call Center Agent
Ace Parking
08.2024 - 02.2025
- Managed inbound customer inquiries effectively, ensuring high satisfaction levels.
- Utilized CRM software to track customer interactions and resolve issues promptly.
- Adapted communication style to meet diverse customer needs and preferences.
- Enhanced knowledge of parking services to provide accurate information and improve customer experience.
CSR, Sales
Leaf Filter
04.2021 - 07.2023
- Tracked customer feedback to identify trends, contributing to continuous improvement initiatives.
- Built strong relationships with clients, leading to repeat business and referrals.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
Usher
Orleans Arena
06.2014 - 03.2020
- Assisted guests with seating arrangements, ensuring a smooth entry process.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Maintained cleanliness and organization of venue areas before and after events.
- Collaborated with team members to facilitate efficient crowd management during peak times.
Education
High School Diploma -
Valley High School
Las Vegas, NV06.2008
Skills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Performance tracking
- Goal-oriented mindset
- CRM software proficiency
- Customer relations
- Problem resolution
- Multi-line phone talent
- Call center operations
- Service upselling
- Customer relationship management (CRM)
- Active listening
- Call center experience
- Customer service
- Appointment scheduling
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
CSR, Sales
Yes Air Conditioning & Plumbing
02.2025 - 12.2025
Call Center Agent
Ace Parking
08.2024 - 02.2025
CSR, Sales
Leaf Filter
04.2021 - 07.2023
Usher
Orleans Arena
06.2014 - 03.2020
High School Diploma -
Valley High School