Bryan Zepeda
Richmond,TX
Summary
Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
Delivery Driver
DoorDash
04.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
General Manager
Papa John's Pizza
08.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Construction Worker
Hmc Contracting
06.2020 - 09.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Operated power equipment to move materials and promote job efficiency.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Floor Associate
Target
02.2020 - 09.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
BBA - Business Administration
Wichita State University
Wichita, KS12.2024
Associate of Science - Kinesiology
Wharton County Junior College
Wharton, TX09.2021
Skills
- Quality Management
- Customer Retention
- Customer Relationship Management
- Staff Supervision
- Operations Oversight
- Product Analysis
- Staff Training
- Inventory Control
- Marketing
- Leadership and Team Building
Languages
Spanish
Professional Working
Timeline
Construction Worker
Hmc Contracting
06.2020 - 09.2020
Floor Associate
Target
02.2020 - 09.2020
Delivery Driver
DoorDash
04.2019 - Current
General Manager
Papa John's Pizza
08.2016 - Current
BBA - Business Administration
Wichita State University
Associate of Science - Kinesiology
Wharton County Junior College
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